Experience

Krank

• Türkiye
• Events Services
• 1 - 100 Employee

• Global Customer Success Team Lead

  • Jan 2023 - Present

  Krank is an investment backed B2B SaaS platform innovating in the global heavy equipment market. Krank is working with leading global brands to transform the way they buy and sell heavy equipment online – meaning customers can sell faster, improve revenues and scale their businesses. Cambridge, UK headquartered, Krank enables customers to manage their distribution process directly via its unique marketplace and networking technology, whilst allowing its clients to keep control of their data and processes. Krank leverages network effects, so customers can reach more high-intent buyers, improve conversion speeds, reduce conversion costs and improve sales revenues. Show less



Papaya Global

• United States
• Financial Services
• 500 - 600 Employee

• Customer Success SMB Team Lead

  • Dec 2021 - Dec 2022

  Papaya offers a total workforce management solution supporting all types of global workers (payroll, EoR, and contractors) in over 140 countries. The automated, cloud-based SaaS platform provides an end-to-end solution, from onboarding to on-going management and cross-border payments. Papaya offers a total workforce management solution supporting all types of global workers (payroll, EoR, and contractors) in over 140 countries. The automated, cloud-based SaaS platform provides an end-to-end solution, from onboarding to on-going management and cross-border payments.



Financial Times

• United Kingdom
• Newspaper Publishing
• 700 & Above Employee

• Customer Success Team Manager- EMEA

  • Jan 2019 - Dec 2021

  Manage a team of CSMs to deliver successful, high quality customer journeys for assigned accounts from pre-sales engagement through to onboarding, fulfillment and renewal.Main Duties and Responsibilities include:• Help prioritise allocation of the team’s time to accounts and type of activity. Make recommendations to inform strategic planning and business processes• Provide regular feedback, coaching and support to enable the team to deliver both regional and global customer success KPIs• Manage a number of strategic accounts with growth potential outside the current licence structure, and likely to require co-ordinating activity across multiple stakeholders• Create and implement engagement plans for these strategic accounts, liaising with the sales and marketing teams to drive wider engagement and adoption• Manage multiple prospect trials varying in size, duration and complexity to demonstrate of long term value of a FT.com subscription• Communicate how customer success can advise clients effectively and establish your credibility as a business partner to senior stakeholders in prospect and client organisations• Develop an in-depth understanding of how the FT is used to achieve business outcomes, backed by a comprehensive knowledge of the FT and its services• Report on key performance indicators (KPIs) within your accounts and make proactive recommendations on best practice and ways to optimise how we work• Act as role model for customer success across the business, providing regular updates and insights to managers, and coaching support to other CSMs• Support future product/service development by identifying and collating customer requirements, then communicating these to relevant product teams• Drive and lead customer success participation in bringing new products to market, implementing cross-business initiatives and collaborating with other FT teams Show less

• Customer Success Manager- UK & Ireland

  • Nov 2017 - Dec 2018

  The Financial Times (FT) is an award-winning international daily newspaper with a special emphasis on business and economic news.As Customer Success manager, I work in a consultancy role to help professionals achieve their desired outcomes in purchasing a Corporate Licence. Managing key B2B Financial Services accounts across the United Kingdom and Ireland I look to:• Build and grow relationships with clients to better understand their business objectives and provide tailored solutions• Deliver high quality and relevant training, presentations and demonstrations to existing customers on FT products and services• Deliver specialist services to drive and grow engagement of FT with existing clients and new business prospects• Convert prospect clients into customers and drive up-sells with existing clients• Gather and report feedback from customers and prospects directly to the product team• Quantitative analysis and industry research to develop engagement strategy Show less



Timetric

• United Kingdom
• Retail Office Equipment

• Client Services Executive

  • Aug 2016 - Nov 2017

  Responsible for building relationships with clients with a view to encouraging reliance on our products, greater client satisfaction and improved client retention. Timetric is a leading provider of online data, analysis and advisory services on key financial and industry sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis, market intelligence, news and comment. Timetric helps over 1,500 financial services institutions and their partner companies around the world to benefit from better, more timely decisions and improve their competitive edge. We do this by providing: • High quality data including proprietary, specialized industry data, survey-based research, social media monitoring and macro-economic data and forecasts • Expert analysis from experienced economists and analysts, who use robust proprietary models, indices and forecasts • Powerful proprietary visualization and workflow technologies developed over years of extensive investment. Timetric has office locations in London, New York, San Francisco, Hyderabad, Seoul, Singapore and Sydney, in which it employs 500 people including 150 analysts and economists and 200 professional researchers. Show less



The Knowledge Engineers

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Regional Sales and Account Executive- APAC & EMEA

  • Jan 2015 - Mar 2016

  I was responsible for the account management of clients in both the APAC and EMEA markets. I reported directly to global head of account management. The Knowledge Engineers works with agencies, brands and media owners globally to improve their digital capability. I have managed client accounts such as Google, L’Oreal, Saatchi & Saatchi, and Clemenger BBDO. Main duties: • Worked directly with global head of account management and other leadership team members to develop strategy and deliver new products into the market • Successfully project managed the implementation and delivery of assigned projects including timelines and budgets whilst working on multiple projects • Maintaining and enhancing client relationships to build on incremental revenue streams • Worked with various senior stakeholders from CEO’s to head of departments • Account managed all aspects of a project from sales hand over to implementation and evaluation • Carry out lead generation including research, qualifying and contacting • Negotiated and wrote contracts • Event management and promotion • Sourced and recruited specialist freelancers • Used and further developed existing CRM systems • General support to other departments Main achievements: • Contributed to the highest levels of incremental revenue achieved since the company was founded, by ensuring strong relationships were build with client in Asia and Europe such as Saatchi & Saatchi China, Clemenger BBDO, Google, L’Oreal, Cohn & Wolf and Hearst. Also succeeded in increasing APAC from the smallest market to the leading performer in sales • Part of the team that managed a successful pilot project with Google APAC that has lead to a USD1million+ per year partnership Show less



marcus evans Group

• Ireland
• Events Services
• 700 & Above Employee

• Sponsorship Executive

  • Jun 2014 - Jul 2014

  Sales training that focused on: • Cold calling • Lead generation • How to acquire CEO/ decision maker level mobile phone numbers • Pitch sponsorship packages for specialist events • Develop quick understanding of new niche markets and keep on top of trends Sales training that focused on: • Cold calling • Lead generation • How to acquire CEO/ decision maker level mobile phone numbers • Pitch sponsorship packages for specialist events • Develop quick understanding of new niche markets and keep on top of trends



Stonegate Pub Company Limited

• Cayman Islands
• 1 - 100 Employee

• Duty Manager

  • Nov 2013 - Apr 2014

  • Opening/ Closing the business • Cash and stock control • Co-ordinating Christmas bookings and reservations • Team training Left due to relocation to Singapore • Opening/ Closing the business • Cash and stock control • Co-ordinating Christmas bookings and reservations • Team training Left due to relocation to Singapore



Convivial London Pubs

• Hospitality
• 1 - 100 Employee

• Manager

  • Sep 2010 - Oct 2013

  Manage the general day to day running of a public house,• Organizing all stock,• Budgeting,• Working out sale prices of items,• Managing staff,• Filing all receipts from purchases and inputting all financial data onto computer system,• Interaction with customers on a day to day basis• Organize and plan events• Controlling P&L• Responsible for traveling to any of the seven sites of the company to provide support if the house is struggling/ lack staff/ need managerial cover. Show less

• Digital Media Executive

  • Jul 2012 - Jan 2013

  Maintain the day to day running of a public house social media campaign through Facebook, Twitter and websites,• Providing support and guidance to each public house to ensure the optimization of social media use,• Managing and updating each house web sites,• Build relations with external holding companies such as View London, iSee, and Open Table.• Provide analysis of digital tool usage including Facebook, Twitter and iSee terminals.



Lounge Bar Weymouth

• Bar Manager

  • May 2010 - Sep 2010

  Bar manager of a busy and successful cocktail bar in the center of Weymouth in peak trading times, • Responsible for daily opening and closing of the site, • Organizing and managing stock, • Budgeting and working out sale prices of items, • General up keep and running of the bar. • Interaction with customers on a day to day basis Bar manager of a busy and successful cocktail bar in the center of Weymouth in peak trading times, • Responsible for daily opening and closing of the site, • Organizing and managing stock, • Budgeting and working out sale prices of items, • General up keep and running of the bar. • Interaction with customers on a day to day basis



INC Group

• Food & Beverages

• Supervisor

  • Sep 2008 - Jul 2010

  Worked at the Raan restaurant, The Loft night club and INC Club, • Held senior supervisory roles in all three venues, • In the restaurant I ran the restaurant floor, this required me to manage and set staff tasks and rotas, • Work with the kitchen and bar staff to ensure that all elements in the dining experience was to the highest quality, • Bar back and VIP table supervisor in night clubs, • Responsible for the staffing and rota controls of the bar back and VIP teams, • Required to report and act on any incidents that took place in the club. Show less



The Blue Lion

• United Kingdom
• 1 - 100 Employee

• Head Chef

  • Jul 2004 - Aug 2008

  Started as a pot-washer but quickly promoted through the ranks, • Responsibility of safe and efficient running the kitchen, • Ordering and rotating stock, • Ensure all health and safety documents were applied and put into action, • Often only member of staff in the kitchen, • Work with the General manager to design the food menus and advise in costing. Started as a pot-washer but quickly promoted through the ranks, • Responsibility of safe and efficient running the kitchen, • Ordering and rotating stock, • Ensure all health and safety documents were applied and put into action, • Often only member of staff in the kitchen, • Work with the General manager to design the food menus and advise in costing.