Experience

The Promise Homes Company
• United States
• Real Estate
• 1 - 100 Employee
• Director of Field Operations

  • Mar 2023 - Present


Progress Residential®

• United States
• Real Estate
• 700 & Above Employee

• Recurring Inspections Manager

  • Apr 2022 - Feb 2023

  The Recurring Inspections Manager is responsible for oversight of work performed and providing quality assurance during related workflows necessary to complete work to address life-safety and deferred maintenance remediation projects following the close of bulk acquisitions. This will include oversight of inspections by third parties and onboarding additional vendors necessary to complete the volume of work indicated as a result of the inspections. The Manager will provide oversight to Project Coordinators involved in working with both approved vendors and our internal teams to address required construction projects. The Manager is responsible for tracking, reporting and providing accurate records and for meeting established timelines. Show less

• Renovation Scope Evaluator

  • Sep 2021 - Apr 2022


Front Yard Residential
• United States
• Real Estate
• 1 - 100 Employee
• Portfolio Analyst

  • Jan 2020 - Sep 2021

Altisource Asset Management Corporation
• United States
• Financial Services
• 1 - 100 Employee
• Portfolio Analyst

  • Jan 2018 - Jan 2020


Regus

• United States
• Telecommunications

• Area Manager

  • Nov 2013 - Oct 2017

  The Area Manager is responsible for growing the overall profit performance (EBIT) across a number of Regus centres, whilst maintaining and improving customer service (NPS). The Area Manager will hire and manage worldclass teams within their cluster centres to help deliver these objectives. The Area Manager will also be the primary person responsible for new sales with a prospective customers and will present the best range of options to suit that customer’s needs. Converting sales for their cluster. Primary Objectives Profit (EBIT) and Customer service (NPS) improvement Hiring and motivating great talent measured by employee net promoter score ( ENPS) Deliver brilliant tours as per the Regus Required Standards hitting revenue targets Key responsibilities Touring customers to show the range of options available to suit their needs and closing the sale where possible Managing a group (cluster) of business centres to include: Manage by visiting centres (Visit Customers, Ensure centres look great, Ensure inventory is maximized) Managing cluster performance: EBIT, NPS, ENPS Business review planning of the centres monthly Danaging Community Managers (SCSRs) in each centre, including training and recruitment Dealing with escalated customer requests/issues Hold Networking events Show less