Experience

Broadsmart, Inc. (Acquired by Ooma)

• Telecommunications
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2020 - Present

  Boca Raton, Florida, United States

• Implementation Specialist

  • Jan 2018 - Aug 2020

  CC-One Certified Administrative - Professional



Cincinnati Bell

• Telecommunications
• 700 & Above Employee

• VoIP project manager

  • Jul 2012 - Sep 2017

  Norwood, Ohio Act as customer facing Project Manager for all aspects of installation provision and program all BroadSoft features for customers enterprise Verify all parties are prepared and ready to go, the day of installation as customer's IT staff must be present at cut and understand their role Lead contact for customer on the day of installation Resolving any network, data and phone issues during installation Coordinating cutover with RCMAC to port numbers to… Show more Act as customer facing Project Manager for all aspects of installation provision and program all BroadSoft features for customers enterprise Verify all parties are prepared and ready to go, the day of installation as customer's IT staff must be present at cut and understand their role Lead contact for customer on the day of installation Resolving any network, data and phone issues during installation Coordinating cutover with RCMAC to port numbers to BroadSoft Boot up and test all phones and group features Provide Administrative training to the main contact at customer site Provide Receptionist Software training End user training for all phone users day of install Customer Support Answer and resolve all configuration questions and issues, before, during and after install Provide internal and customer order status on all open orders Process Improvement, Documentation, and new product training. Show less



Ohio University

• United States
• Higher Education
• 700 & Above Employee

• Biotechnology Lab Assistant

  • Oct 2011 - Dec 2011

  Athens



Dr. Hoag

• TechnologyTeacher Assistant

  • Sep 2011 - Nov 2011

  Network Security class, assisting students learn network basics.