Experience

Sargent and Greenleaf

• United States
• Security and Investigations
• 1 - 100 Employee

• Technical Support Advisor

  • Nov 2021 - Present

  •Provided Hardware and software Troubleshooting Support to global security companies•Managed customer service processes through phone, live chat, and ticketing systems in addition to delegating incoming calls to appropriate internal stakeholders when necessary•Led global hands-on internal and external training programs by conducting webinars and on-site coaching for company hardware and software•Developed Training Materials including: procedures, use cases, and scripted instructional videos to increase productivity and employee engagement across organization•Collaborated with application engineer to ensure software compatibility and functionality with client installs for better customer outcomes•Oversaw software release planning by delivering value, conducting testing, and refining/drafting documentation•Served as a liaison by documenting troubleshooting and consulting product management on software issues



Everise

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2021 - Oct 2021

  CRM Troubleshooting and Data analysis. CRM Troubleshooting and Data analysis.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Specialist

  • Oct 2019 - Mar 2020

  Sold and supported ADT security systems, Sold and supported ADT security systems,



Walmart

• United States
• Retail
• 700 & Above Employee

• Lawn and Garden sales

  • Mar 2011 - Jul 2019