Operations & Sales Manager

• Jan 2020 - Present

LOGNET GLOBAL MEMBER ID NO. 105053 LOGNET GLOBAL MEMBER ID NO. 105053

Account Executive Freight Forwarding

• May 2019 - Jan 2020

Solutions Engagement Specialist

• Jul 2018 - Jan 2020

The Solutions Engagement Specialist develops a thorough understanding of customers’ processes and business objectives and capitalizes on the value that UPS can offer their business. Creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This provides support to customers during the implementation phase to ensure solutions meet and exceed customer expectations. The Solutions Engagement Specialist develops a thorough understanding of customers’ processes and business objectives and capitalizes on the value that UPS can offer their business. Creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This provides support to customers during the implementation phase to ensure solutions meet and exceed customer expectations.

Solution Design & Implementation Specialist - Customer Solutions

• May 2017 - Jan 2020

Customer Facing Technology and Servicing Rep

• Oct 2014 - Apr 2017

Associate Client Manager

• Feb 2014 - Sep 2014

- Analysing client situations and business requirements through awareness empathy & questioning - Ability to influence clients to use Dimension Data Supply Chain Services through articulating value in the clients terms - Taking ownership of a range of accounts within the domestic, mid-market and international market segments - Utilizing engagement skills to establish account strategies with key stakeholders for specific accounts - Building enduring relationships and fully understanding the clients industry, business environment and strategy – Identifying current and future opportunities- Ensure client satisfaction throughout the entire lifecycle of the clients buying cycle - Generate demand by turning clients implied needs into explicit needs- Signing on new vendors in order to expand the business opportunities – from initial engagement to signing of deals - Involvement with marketing campaigns in order to enhance the value proposition- Ownership of RFI’S and RFQ’s Show less

International Logistics Coordinator

• Jun 2010 - Jan 2014

- Overseeing the entire Supply Chain process of an order from receipt to invoicing, ensuring that the client & Dimension Data region is kept updated at all times- Coordinating license checks and monitoring the carriers (DHL; UTi & FedEx) response times - Communicating to the Dimension Data regions on all cross border activities - Regular conference calls and videoconference calls both internally as well as with international clients - Ability to articulate and communicate the different business models - Preparing shipping paperwork and issuing shipping instructions (including license applications & following up with the carriers) - Managing & monitoring shipments up until final delivery- Real time updating of Track (Dimension Data’s tracking tool) with shipment information- Monitoring the updating of Track by carriers - Collaborate with the Global Account Management Program Directors and Global Account Managers to ensure that the procurement & logistics services are delivered as per the clients requirements - Understanding the role of the Sales Admin team to ensure all required information is provided on time. - Cross-training with team members on various models and client portfolios- Choosing the correct carrier per shipment based on a costing database Show less

Imports / Export Operations

• Mar 2008 - Dec 2009

- Processing all export documentation, complying with all necessary controls - Collate all the necessary information, including the identification and labelling of freight and transport arrangements when necessary, to ensure all jobs are correctly processed and profitable - Managing jobs through effective liaison with overseas agents and clients, in order to collate and implement information about specific shipments - Offering a high standard of customer service to both external and internal clients - Providing quotations for air, courier and express services for clients as required - Handling all shipments with the knowledge and understanding of client’s requirements. Taking into consideration aviation security and dangerous goods regulations - Booking of shipments with airlines - Dealing with customs issues regarding examination, stops etc. - Handling of all dangerous goods for the South West region. This involved checking all freight is correctly labelled and marked. Preparing documentation Air waybills, shippers declarations etc. adhering to IATA / BIFA dangerous good regulations. Show less

Exports Controller

• Mar 2007 - Mar 2008

ght Services, South Africa - Completion of all shipment documentation including master and house air waybills, SAD 500 forms (Customs documentation) & manifests - Checking all suppliers documentation (commercial invoices, packing list and bank forms) in accordance to rules and regulations specified by customs - Airline shipping bookings - Customer services and client liaison - Road freight exports booking and co-ordination - Trucking company liaison - Customs issues in respects of examination, stops, etc. Show less

Export Controller

• Mar 2004 - Jan 2006

- Completing all customs documentation including CCA1 - Dealing with the South African and Namibian border posts - Checking all suppliers documentation (commercial invoices, packing declarations and bank forms) in accordance to rules and regulations specified by customs - Customs services - Providing training to new team members on business processes and customs rules and regulations at South Africa / Namibia Border Post. - Completing all customs documentation including CCA1 - Dealing with the South African and Namibian border posts - Checking all suppliers documentation (commercial invoices, packing declarations and bank forms) in accordance to rules and regulations specified by customs - Customs services - Providing training to new team members on business processes and customs rules and regulations at South Africa / Namibia Border Post.