Design Researcher and Strategist

• Jun 2022 - Present

Design Strategist, Design Researcher, Product Owner

• Jun 2012 - Present

I help companies re-think the way they interact with their customers with a toolbox of Design Thinking, Design Research, and User Experience Design strategies. I help companies re-think the way they interact with their customers with a toolbox of Design Thinking, Design Research, and User Experience Design strategies.

Design Strategist VP, Onyx by J.P. Morgan

• Jan 2021 - Mar 2022

As a Deign Strategist in Onyx, J.P. Morgan's blockchain division, I interviewed customers and worked with product managers to identify and articulate new opportunities to leverage the firm's cutting edge enterprise blockchain solutions. As a Deign Strategist in Onyx, J.P. Morgan's blockchain division, I interviewed customers and worked with product managers to identify and articulate new opportunities to leverage the firm's cutting edge enterprise blockchain solutions.

Lead Product Designer

• Jan 2020 - Nov 2020

Lead UX Designer

• May 2018 - Aug 2019

Worked with the Head of Service Design to hire, train, and mentor a team of designers to facilitate Yangon, Myanmar (Burma) based Yoma Bank's digital transformation. We built a team of designers, business analysts, product owners, and developers that connects in-field insights with functioning digital products within the organization's broader service design framework. As UX Design Lead, my responsibilities leaned on my experience and knowledge of digital UX design and agile methodologies to lay the groundwork for design-ops practices and processes that helped the organization transition to an agile workflow with a customer-centerd focus. Show less

Senior Interaction Designer

• Oct 2017 - May 2018

As a Senior Designer, I worked in both Shanghai and Hong Kong to help clients understand and develop product strategies for Asia's fast-changing markets. My responsibilities included planning, conducting, and synthesizing findings from design research as well as crafting workshop experiences that helped companies realize value and develop strategies from these insights. As an interaction designer, I also helped clients transform these strategies into high-resolution digital-design artifacts and coached client-side designers on the best practices that would enable them to successfully implement solutions in-house. Show less

Lead Product Design and Strategy Consultant

• Aug 2016 - May 2017

As a product owner and designer at 121 Giving, I've concentrated on streamlining the customer experience through crafting a more cohesive brand narrative and product flow. As a product owner and designer at 121 Giving, I've concentrated on streamlining the customer experience through crafting a more cohesive brand narrative and product flow.

CEO

• 2013 - Jul 2016

MedicSana is an mHealth company targeting underserved segments in growing economies. I wore many hats at MedicSana... As Chief Executive Officer, I've been in charge of MedicSana's overall strategy and direction. I helped the company raise a seed round of investment that enabled us to go full time and hire contractors to build the product and am in charge of the day-to-day relationships with stakeholders and partners. As Designer and Researcher, I was responsible for building our qualitative research strategy that enabled us to identify a viable value proposition and design the interface for our MVP. As we entered production, I used my knowledge from our research to play the role of Product Owner on our scrum team. Show less

Interaction Designer

• Apr 2012 - Apr 2015

My mentors at Frog taught me to use storytelling as a means to bring an empathetic understanding of consumers into the business world. As an interaction designer, I helped craft a cohesive experiences across branded ecosystems. With the Frog team, I gained experience in the entire design thinking and execution process including secondary research, planning and moderating contextual inquiries,and presenting, synthesizing and ultimately designing experiences based on research-driven insights for several Fortune 100 clients. Show less

Industrial Designer

• Aug 2011 - Dec 2011

As an intern at M3 Design, I developed my industrial design skills gaining hardware design experience in the industrial tablets, medical, and petcare industries. Through sketches and physical prototypes, I helped the team not only find the balance between ergonomic requirements and engineering constraints, but develop and express a brand language for a product that would become a flagship device in our client’s process management product line. As an intern at M3 Design, I developed my industrial design skills gaining hardware design experience in the industrial tablets, medical, and petcare industries. Through sketches and physical prototypes, I helped the team not only find the balance between ergonomic requirements and engineering constraints, but develop and express a brand language for a product that would become a flagship device in our client’s process management product line.

Industrial Designer

• Feb 2011 - May 2011

As an Intern at Zap, I got to explore the inner workings of an Electric Vehicle startup. Day-to-day activities included helping engineers and fabricators construct and document new prototypes for US and Asian markets. In addition to physical fabrication, my skills in Solidworks were a huge help to the team, particularly after being trained with 3D scanning software. The team also leveraged my sketching skills to quickly explore new concepts for future projects. I also had the opportunity to represent Zap at the Korea Green Forum in Seoul, South Korea. At the conference, after my presentation to more than 200 policy makers, trade organizers, and industry leaders, I was able to network with many green businesses on the international stage providing new partnership and marketing opportunities for the company. Show less

Urban Simulation Animator

• Jan 2010 - Apr 2010

I worked for HNTB as an intern three times between 2005 and 2010 with both the Urban Simulation and Landscape Architecture departments. With the Urban Simulation department, most of my work entailed using 3D Studio Max to creating 3D representations of architectural projects from engineering drawings for user testing, pitches, and marketing purposes. This included a wide range of responsibilities from graphic design, basic movie editing, texture creation and 3D modeling. In the Landscape Architecture department, I assisted with renders of proposed concepts and spent some time with CAD software developing planning documents for new projects. Show less