Independent Financial Adviser

• May 2023 - Present

Senior Paraplanner

• Jun 2019 - Present

Paraplanner

• Jun 2016 - May 2019

Relationship Support Manager

• Dec 2012 - Jun 2016

This is a customer facing role where I provide support to a Commercial Banking Relationship Managers/Directors who portfolio’s are made up of businesses who generate a turnover of £2m - £25m.Key priorities include:• Delivering service excellence through effective implementation of fit for purpose solutions in line with customer needs along with maintaining the Bank’s licence to operate.• Portfolio Management of 60-80 Commercial Banked customers with turnover of c£2M or produce c£5,000 worth of income for the Bank, Customers spread across various sectors e.g. Healthcare, Trading, and Real Estate.• Work with Relationship Managers to complete all required steps of Credit applications from initial enquiry through to drawdown which includes production and requisition of Account, Facility and Security Documentation. • Account Opening which includes Know Your Customer (KYC) processes undertaking simple KYC on new customers and liaising with Central KYC team for complex KYC. Working with the Relationship Managers and the customer to complete all KYC requirements.• Monitoring and analysing customers Financial Accounts including covenants and ratios to understand the debt serviceability or to identify financial difficulties.• Act as key point of contact for our customers understanding their needs and issues and respond so that their expectations are exceeded.• Ensuring that all conduct and risk procedures are met at a minimum standard to meet credit stewardship. To ensure these are met regular meetings are held with the Relationship Manager to ensure all aspects of credit stewardship are met. • Proactively build excellent relationships with colleagues and third parties e.g. Solicitors, Stakeholders and Product Partners sharing best practices with a view to maximising customer value Show less

Team Leader / Acting Branch Manager

• Mar 2010 - Dec 2012

This was a customer facing role where I was the main point of contact at my Branch to personal customers throughout the retail Bank network:Key priorities included• Act as a key point of contact for customers within the Branch.• Responsible for the day to day running of the Branch and managing of staff e.g. ensuring sufficient cash reserves held for open of business.• Completion of customer reviews undertaking a wide range of requests, transactions and enquiries in an efficient and professional manner e.g. Mortgage applications.• Completion of daily Manager Reports and any deficiencies to be investigated and corrected. • Completion of internal weekly control tests, including testing staff on processes and procedures ensuring staff knowledge was up to date. • Customer facing role delivering excellent customer service to all Bank customers. • Completed training and maintained Buddy relationships with new starters Show less

Customer Service Officer

• Jul 2008 - Mar 2010