Deputy Sheriff

• Jan 2016 - Present

Customer Service Representative

• Jan 2012 - Present

• Answering phone lines for Dignity Health Transfer Center with incoming calls dealing with neurological, trauma and critical care cases for transfer• Conduct and set up transfers from surrounding hospitals for patients that are capitated to the Mercy system.• Professional communication with physicians and RN staff• Performs data input in a highly accurate and timely fashion for all customer contacts according to the customer information database system parameters.• Verifying insurance eligibility through online tools.• Participates in various training and information functions available to the company to enhance skills, improve performance, and contribute to the ongoing development and achievement of departmental goals.-Train employees to operate everyday work tasks-Oversee employees to make sure cases are dealt with in a timely manner and correctly

Softlines Team Member

• Jul 2009 - Present

• Assist customers with location and purchase of desired products• Problem resolution for difficult customers• Prioritize daily zoning tasks for efficient workflow with minimal supervision• Assist other team members with return of products to appropriate areas• Utilize cash register and perform money handling to complete transactions• Cleaning and spill response as needed• Utilize PC to order and locate stock• Answer multi-line phone, operate fax and copy machine • Assist customers with location and purchase of desired products• Problem resolution for difficult customers• Prioritize daily zoning tasks for efficient workflow with minimal supervision• Assist other team members with return of products to appropriate areas• Utilize cash register and perform money handling to complete transactions• Cleaning and spill response as needed• Utilize PC to order and locate stock• Answer multi-line phone, operate fax and copy machine

Clinical Support Coordinator

• May 2011 - Jan 2012

• Contact Facility medical records department• Daily handling of protected health information• Document case information in computer system• Prioritize daily assignment• Provide case information to RN staff members as needed.• Create cases via faxed information• Answer multi-line phone, operate fax and copy machine • Contact Facility medical records department• Daily handling of protected health information• Document case information in computer system• Prioritize daily assignment• Provide case information to RN staff members as needed.• Create cases via faxed information• Answer multi-line phone, operate fax and copy machine