Experience

Platinum Realty

• United States
• Real Estate
• 700 & Above Employee

• Licensed Realtor

  • Jan 2021 - Present



YMCA of Greater Des Moines

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Member Service Coordinator

  • May 2021 - Present

• Wellness Program Coordinator

  • Dec 2018 - Oct 2021

• Wellness Coach

  • Sep 2018 - Oct 2021



Trust Realty

• West Des Moines, IA

• Real Estate Agent, REALTOR

  • Aug 2018 - Jan 2021



Better Homes and Gardens Real Estate Innovations

• Indianola, IA

• REALTOR, Buyer Specialist

  • Apr 2018 - Aug 2018



Farm Bureau Financial Services

• United States
• Insurance
• 700 & Above Employee

• Membership Administration Supervisor

  • Oct 2016 - Feb 2018



Ruan Transportation Management Systems

• United States
• Truck Transportation
• 700 & Above Employee

• Support Center Manager

  • Apr 2015 - Oct 2016

  Manage team of 10 Support Center staff. Set and manage yearly budget. Set department goals and team member goals. Conduct interviews for new hires. Set department policies and procedures. Train new and existing employees on current and new procedures. Document new processes and conduct training sessions. Set department schedule to ensure coverage at all hours. Handle escalations. Act as the spokesperson for the department. Handle conflicts that arise.

• Customer Service Supervisor

  • May 2005 - Apr 2015

  Lead team of 10 Support Center Coordinators. Managed day-to-day business of the department. Resolved billing issues. Handled escalations. Scheduled Support Center Staff. Weekly Payroll responsibilities. Training new and existing employees on policies and procedures. Process documentation. SME for the department and operational support. Account Administrator for Comdata Cards. Arranged service for drivers with equipment issues. Assisted drivers with Comdata Card problems. Provide 24/7 support to on-duty staff as needed