Sales Executive

• 2018 - Present

• drafting of Procedures to optimize all departments of the business• Corresponding with staff to ensures procedures are making operations more efficient and tasks are understandable• Implementing final Standard operational procedures• Client retention as key focus• Export/Import ocean and air freight specialist • Incoterm negotiation for clients with their international supplier• Supply Chain optimization for clients• Local and cross boarder freight solutions• Detailed Product duty/Vat and valorem tax assistance• CRM data entries • B2B business specialist

Operations Manager

• Feb 2017 - Nov 2018

Sun Finance offers personal and small business finance.• Ensure the day to day running of the office and workshop.• Sign off all asset value to loan amounts• Track all payments and update accounts• Oversee that all processes are followed by each staff member when dealing with clients• Ensure administrative duties and contracts are properly processed and stored• Training of staff on different sales and retention techniques• Drafting all standard email replies for customer queries• Ensure that bad debtors are contacted, and assets are collected if defaulted• Drafting and implementing SOP in accordance with business culture• Drafting of settlements for clients• Amending accounts and payment due dates for clients• Activating defaults of clients’ accounts based on last due dates and payment history• Updating of ledgers for defaulted assets• Diffusing all escalated client complaints and settlements with client legal representatives• Coordinating and advising of asset collection by our outsourced agents• Handling all after hour client telephonic queries• Currently I have launched the customer service call centre for Sun Finance. My duties for this specific role included are:• Drafting SOP for customer service, inbound and outbound calls• Training of staff to ensure they follow the SOP in conjunction with company’s visions and goals• Educating new staff about the company our objectives and goals and how to better assist and deal with our clients• Managing customer service staff• Call mining and scoring KPI’s to ensure staff keep a level of professionalism• Back ground checks of account to ensure data in captured on systems after each communication and client follow-ups are done.

Sales Executive

• May 2015 - Dec 2017

Key Account manage West, East Africa and AsiaB2B sales of biotechnology componentsMarket research - creating a data base of target clients to contactClient contact and engagement across multiple platformsProduct sampling - client followups - repurchasing and up sellingCreating multiple product awareness through client retentionCreating international brand awareness through marketing campaigns and international Biotechnology directories Online sales through different biotechnological listings and online sales platformsmotoring logistics of sales from warehouse - client and post sales followupSales procedure development and implementation ( guided as per ISO9000 regulations)Researching global markets and segmenting target clients

Casino Host

• Nov 2014 - Mar 2015

Sales Manager

• Apr 2013 - Jun 2014

New business development, market penetration, market segmenting, account management and sales logistic management.

Sales Executive

• Jul 2011 - Nov 2012

Product advisor, brand ambassador and campaign management.

Gym Manager

• Mar 2009 - Apr 2011

• Control of the day to day running of the gym• Equipment maintenance• Equipment purchasing (sourcing the company to purchase and deliver)• Control of operational setup• Member hospitality