Sales Management Lead

• Jun 2023 - Present

Leading Clubwaka General Managers in 25 markets across the United States. Clubwaka is on a mission to connect fun people for lifelong friends by running co-ed sports, parties and events all year long! Look for Clubwaka in a city near you! Leading Clubwaka General Managers in 25 markets across the United States. Clubwaka is on a mission to connect fun people for lifelong friends by running co-ed sports, parties and events all year long! Look for Clubwaka in a city near you!

Area Manager - Customer Success

• Mar 2022 - Jun 2023

Chief Revenue Officer

• Dec 2019 - Mar 2022

Responsible for managing all revenue-generating activities, including sales, marketing, customer service, client success, employee success and strategic partnership development. Responsible for managing all revenue-generating activities, including sales, marketing, customer service, client success, employee success and strategic partnership development.

Senior Director of Sales & Operations

• Jan 2015 - Dec 2019

Responsible for the development, implementation and achievement of the company's strategic business plan in conjunction with routine operations to include quality of service, financial performance, staff development and engagement and the continuous improvement of all processes and overall performance. Responsible for the development, implementation and achievement of the company's strategic business plan in conjunction with routine operations to include quality of service, financial performance, staff development and engagement and the continuous improvement of all processes and overall performance.

VP of Sales and Customer Success

• Jan 2010 - Jan 2015

Established and implemented the company's first customer success program, providing proactive customer outreach and support to increase customer satisfaction and retention. As the first person in this role, took the initiative to develop best practices and train other team members on effective customer success strategies. Established and implemented the company's first customer success program, providing proactive customer outreach and support to increase customer satisfaction and retention. As the first person in this role, took the initiative to develop best practices and train other team members on effective customer success strategies.

Director of Sales & Customer Success

• Jun 2004 - Jun 2010

Design a leadership style and marketing strategy responsible for the continued education and success of a gifted sales team in order to exceed monthly goals. Captain all aspects of the customer experience by creating a culture of customer service excellence. Responsible for hiring, training and developing each and every team member. Payroll, budgeting, inventory and asset control and disposal as well as the execution and advancement of all other business practices necessary for day-to-day… Show more Design a leadership style and marketing strategy responsible for the continued education and success of a gifted sales team in order to exceed monthly goals. Captain all aspects of the customer experience by creating a culture of customer service excellence. Responsible for hiring, training and developing each and every team member. Payroll, budgeting, inventory and asset control and disposal as well as the execution and advancement of all other business practices necessary for day-to-day operations. Show less Design a leadership style and marketing strategy responsible for the continued education and success of a gifted sales team in order to exceed monthly goals. Captain all aspects of the customer experience by creating a culture of customer service excellence. Responsible for hiring, training and developing each and every team member. Payroll, budgeting, inventory and asset control and disposal as well as the execution and advancement of all other business practices necessary for day-to-day… Show more Design a leadership style and marketing strategy responsible for the continued education and success of a gifted sales team in order to exceed monthly goals. Captain all aspects of the customer experience by creating a culture of customer service excellence. Responsible for hiring, training and developing each and every team member. Payroll, budgeting, inventory and asset control and disposal as well as the execution and advancement of all other business practices necessary for day-to-day operations. Show less