Assistant Director of Admissions

• Aug 2023 - Present

Admissions Counselor II

• Sep 2022 - Aug 2023

Managing and reviewing applications Counseling applicants one-on-one on admission policies and procedures Communicating with prospective students to advise them on the program Maintaining knowledge of financial aid processes to guide applicants Assisting in recruitment planning and activities Managing and reviewing applications Counseling applicants one-on-one on admission policies and procedures Communicating with prospective students to advise them on the program Maintaining knowledge of financial aid processes to guide applicants Assisting in recruitment planning and activities

Community Relations Manager

• Feb 2022 - Sep 2022

Lead team of specialists tasked with building and nurturing long term relationships with stake holders at high schools, community colleges, and other specialized student groups to build strategic partnerships to increase inquiries, applications, and enrollments. Research and analyze industry trends to develop marketing and growth strategies. Coordinate and organize logistics for large- and small-scale events. Identify and build partnerships and articulation agreements with community college partners with student bodies that would most benefit from CCH’s unique offerings. Support admissions counselors and coordinate orientation for new students with other administrative departments. • Key Achievement: Schedule and lead weekly group information sessions, webinars, and class visits (virtual and in person) Utilized network to find speakers for planned Industry chat events. • Key Achievement: Built out new framework for custom workshops, open house, and in person visits for high school and college partners. Show less

Senior Admissions Counselor

• Nov 2021 - Feb 2022

Admissions Counselor

• Nov 2020 - Nov 2021

Advise a diverse prospect pool of several dozen domestic and international applicants. Reinforce relationship through frequent, timely, and proactive communication via email, phone, text and Zoom meetings. Build affinity and knowledge of academic programs, campus experience, application and portfolio processes with applicants and stake holders (families and counselors). Provide excellent customer service with all candidates through personalized check in communication to make sure needs are being met through the application process and financial aid process, to improve chances of acceptance and enrollment. • Provide feedback and resources to prospective students and rejected applicants regarding application materials and assess fit with academic programs.• Use data to extrapolate characteristics of students who enroll and prepare quarterly recruitment strategy plan in collaboration with leadership team based on data and industry trends.• Key Achievement: Took on role as Virtual Open House co-host and led several affinity events. Utilized network to find speakers for planned Industry chat events. • Key Achievement: Sought new methods for commucation and improved efficiency with students. Researched and presented Duolingo as additional English Equivalency test to smooth international student path.• Key Achievement: Consistently exceeded enrollment goals due to strategies, perseverance and exceptional ability to build relationships with students and their support systems. Exceeded first year targets by 8%.• Key Achievement: Assigned to recruit for lowest enrollment academic program. Used data and in depth recruiting and interview process to determine prospect needs. Collaborate with marketing team to build new strategies to increase lead to student conversion. Responsible for 40% of started students for program. Create video content to promote events specific to program to interest prospective students. Show less

Salesforce Administrator

• Mar 2020 - Nov 2020

Support the college by spearheading implementation and integration of new Salesforce instance. Innovate design of new workflow and automated tasks to improve efficiency and clarity.• Guide new and active users through onboarding and build value of SF instance. Build all new user onboarding and process documentation.• Provide clear insight into admissions data as well as each program’s unique advantages and disadvantages in the higher education landscape.• Monitor and work applicant data in Salesforce: run an organize reports, track applicant processing, yield, and enrollment management, clean up applicant data and request missing materials.• Key Achievement: Key contact for Salesforce implementation and integration with existing systems. Expertly planned all data migration from former CRM. Show less

Admissions Counselor

• Jul 2019 - Nov 2020

- Undertook major project to automate processes to free counselors to concentrate on communications, rather than administrative processes- Rebuilt scholarship tables to compete with national scholarship award averages and take into account enrollment goals, budgetary restrictions, and to increase enrollment in programs of need- Established best practices to shorten time to contact, increase data integrity, and maximize efficiency and communication within department.- Daily pro-active communications/correspondence via phone and email with prospective applicants.- Meet assigned monthly enrollment goals.- Conducts school tours and enrolls candidates.- Assists prospective students through the application process up to registration.- Assists with marketing and promotions as needed.- Seasonal recruitment travel during the Fall and Spring- Assist in hiring of all student ambassadors- Supervise training and assignment of all student workers Show less

Admissions Processor

• Dec 2018 - Jun 2019

- Managed and completed process involving admissions while maintianing national admissions standards- Used CRM to create reports weekly including enrollment reports, calculations, and predictions- Managed and updated data records in CRM- Participated in aspects of recruiting, e.g. leading campus tours, meeting with applicants and parents, travelling to and attending national college conventions, etc.- Supported admissions counselors with reports, updated information, and student profiles- Managed calendar, due dates, agendas for admissions team- Streamlined and executed process for accept and deny packets and scholarships- Built new process and streamlined existing process for Admissions pertaining to workflow, accountability, and information sharing- Supported onboarding for enrolling new students- Managed and trained a team of four student ambassadors Show less

Manager

• May 2018 - Jul 2018

- Handled scheduling and conflicts for staff, made sure all three outgoing tours were staffed and covered - Built tour route for optimal efficiency, guest enjoyment, and to comply with Beverly Hills rules and regulations - Kept all tour equipment (Segways, helmets, etc.) in working order, changed tires, batteries, assembled new equipment - Greeted customers, handled paperwork, prepared them for outgoing tours - Guided guests on two hour tours of Beverly Hills and trained them on safely riding Segways Show less

Office Administrator

• Jul 2017 - Mar 2018

- Maintained inventory and cleanliness of kitchen and office - Purchased new office furniture for growing office and scheduled repairs within office - Received and distributed mail and packages - Provided new hires with overview of office culture and distributed swag and supplies, - Served as reception for visitors - Ordered and set up weekly lunch for office of 160 people - Acted as event planner for yearly office party and “hangover” breakfast and liaise with vendors to coordinate deliverables - Scheduled and managed calendars for eight meeting rooms, - Expanded meeting room offerings with four additional spaces, modified furniture layouts for increased usage - Coordinated offsite meetings including booking spaces, ordering catering and ensuring proper set-up Show less

Office Manager

• Apr 2016 - Jun 2017

- Liaise with vendors and evaluated bids and proposals for various office services - Upgrade printing capabilities in a growing office, maintained supply inventory and scheduled repairs within office - Researched restaurants and coordinated lunch daily for entire office - Organized and maintained electronic and paper files, new storage space for national promotional materials - Ordered and distributed multi-state promotional materials and coordinated resources and processes for major mailing campaigns (over 300 recipients) - Executive Assistant to CEO and Executive Team: Scheduled and managed calendar for both CEO and the executive team - Booked and coordinated travel and hotel accommodations - Processed expense reports - Rolled high volume calls, acted as first point of contact for CEO’s emails and acted as reception as needed - Managed commercial storage space and three occupied residential units, scheduled repairs and improvements, showed apartments and storage space to prospective renters, collected rent, acted as point of contact for all residents - Maintained multiple bank accounts, cut checks for all entities, distributed tax documents to all vendors and contractors and additional accounts payable responsibilities Show less

Office Services Assistant

• Feb 2015 - Apr 2016

- Responsible for coordinating, printing, binding, and cutting decks, cards, promotional materials, tent cards, etc. in high volumes - Set up IT equipment for meetings including projectors, video conferencing systems, screens, and phones - Movement and management of IT equipment in interoffice moves - Coordinated space and IT logistics for major office expansion - Maintained IT equipment in meeting rooms and kitchen areas - Tested coordinating video conferences with other BCG offices and client sites. Show less

Freelance Stage Combat Instructor

• Mar 2013 - May 2015

Taught stage combat workshops for Imagination Stage, including a series of classes at IS’s Rockville location summer camp. Taught stage combat workshops for Imagination Stage, including a series of classes at IS’s Rockville location summer camp.

Tour Guide and Asst. Manager

• May 2011 - Feb 2015

- Taught guests proper use and safety standards of Segway riding - Guided tours of 8-12 people on tours of the nation’s capital and the Windy City, provided history, folk tales, and humorous anecdotes to ensure guests left tour happy and more knowledgeable about Washington, DC and Chicago resulting in a number of 4 and 5 star reviews on TripAdvisor and Yelp - Troubleshoot issues and repaired minor bike and segway mechanical issues. - Took over managerial duties when manager and assistant manager out of office - Answered high volume of incoming phone calls - Served as receptionist for walk-in guests, ensured assigned tour guides were on time and had any relevant information regarding their guests - Modified tours for guest comfort/accessibility and helped prep relevant equipment - Filed customer compliments and complaints, filed injury reports and made follow up calls to guests with feedback about tours - Booked reservations from phone calls, emails, and walk in guests, handled database of incoming reservations Show less

General Assistant

• Jun 2010 - Jan 2015

Responsible for upkeep of rental gear, shipping and packing of orders and paperwork. Also took orders over the phone and dealt with day to day customer problems. Created Inventory database for armory. Responsible for upkeep of rental gear, shipping and packing of orders and paperwork. Also took orders over the phone and dealt with day to day customer problems. Created Inventory database for armory.

Contributing Writer

• Jun 2012 - Dec 2012

Reviewed films and wrote articles pertaining to nerd culture. Reviewed films and wrote articles pertaining to nerd culture.

Institute for the Arts - Stage Combat Teacher

• Jul 2012 - Aug 2012

Taught the basics of unarmed stage combat, with a focus on storytelling and safety to high school and middle school students. Taught the basics of unarmed stage combat, with a focus on storytelling and safety to high school and middle school students.

Tour Manager

• May 2010 - Sep 2011

Acted as Manager for Ford’s Theater’s History on Foot tours. Responsible for pre-tour set-up, liaising with actor/tour guide, ticket scanning, materials distribution, trouble shooting, accompanying tour to ensure smooth execution, and post-show tour report. Acted as Manager for Ford’s Theater’s History on Foot tours. Responsible for pre-tour set-up, liaising with actor/tour guide, ticket scanning, materials distribution, trouble shooting, accompanying tour to ensure smooth execution, and post-show tour report.

Sales Support

• Feb 2011 - Apr 2011

Instructor

• Jan 2011 - Mar 2011