Experience

HorsePower Brands

• United States
• Consumer Services
• 1 - 100 Employee

• Call Center Manager

  • Oct 2023 - Nov 2023

  Omaha, Nebraska, United States



LinkedIn

• United States
• Software Development
• 700 & Above Employee

• Manager, LinkedIn Learning Support

  • Oct 2021 - Feb 2023

  Omaha, Nebraska, United States



Spreetail

• United States
• Retail
• 500 - 600 Employee

• Customer Experience Team Lead

  • Jan 2021 - Sep 2021

  Lincoln, Nebraska, United States I lead a team of 14 Customer Experience Reps to meet our core 5 metrics as well as assist in helping them develop their careers at Spreetail. I also lead several of our essential task teams, lead our quality assurance campaign, process payroll biweekly, assist WFM in hitting email and phone SLA, and report weekly KPI’s to senior management for weekly business review updates.



Toast

• United States
• Software Development
• 700 & Above Employee

• Customer Support Team Manager

  • Nov 2018 - Dec 2020

  Omaha, Nebraska Leading a team of 15 technical support reps and coaching them by ensuring them meet KPI and other metrics to expand their skill sets for desired career.

• Tier 1 support

  • Feb 2018 - Nov 2018

  Greater Omaha Area



Ubiquity

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Manager

  • Feb 2017 - Feb 2018

  Greater Omaha Area



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• POS Technical Support

  • Sep 2015 - Dec 2016

  Omaha, Nebraska Wrote programming for credit card terminals. Downloaded & troubleshooted credit card terminals. Resolved batch disputes. Assisted training new hires. Assisted in on the job related coaching of agents. Resolved escalated issues for independent sales reps and merchants.



HotSchedules

• United States
• Software Development
• 1 - 100 Employee

• Implementation Technician

  • Mar 2014 - Sep 2015

  Austin, Texas Area Build mobile applications ( DRB, Hotschedules) for our clients Assist training new hires. Integrate applications with POS Systems Remote in to POS Systems for Troubleshooting Add training material to internal confluence Monitor chatter on salesforece. Communicate with clients via chat, email and phone regarding products



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Jan 2013 - Dec 2013

  Greater Omaha Area Write programming for credit card terminals. Download & Troubleshoot credit card terminals. Resolve batch disputes. Assist training new hires. Assist in on the job related coaching of agents. Resolve escalated issues for independent sales reps and merchants. Live chat with relationship managers to resolve ongoing issues. Assist in floor walking.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service

  • Jan 2008 - Feb 2009

  Sioux City, Iowa Area Review, Adjust and Credit monthly statements. Resolved customer service issues. Troubleshoot wireless devices & routed to warranty companies. Processed supply orders for customers. Cross sales/Upgrades on plans and wireless devices.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Sales Support Specialist

  • Jun 2006 - Dec 2007

  Sioux City, Iowa Area Selling Sirius Satellite Radio packages via cold calls. Handling up sales and cancellations. Tracking Sales orders Answer client emails regarding services.