Experience

Walter Center for Career Achievement

• United States
• Higher Education
• 1 - 100 Employee

• Welcome Desk Coordinator

  • Oct 2022 - Present

  - Check students into appointments with Career Coaches or Academic Advisors - Assign and clean study rooms for students - Solve complex technology issues that students may have - Administrative work assigned by supervisor - Work as a team with other coordinators to make the most efficient plan - Check students into appointments with Career Coaches or Academic Advisors - Assign and clean study rooms for students - Solve complex technology issues that students may have - Administrative work assigned by supervisor - Work as a team with other coordinators to make the most efficient plan



Ruoff Mortgage

• United States
• Financial Services
• 500 - 600 Employee

• Quality Control and Compliance Intern

  • May 2023 - Aug 2023

  - Complete quality control audits for servicing of residential mortgages - Communicate with various departments about policy and procedures - Create policies and procedures manual for quality control department - Verify policies match federal and state policies for residential lending - Complete quality control audits for servicing of residential mortgages - Communicate with various departments about policy and procedures - Create policies and procedures manual for quality control department - Verify policies match federal and state policies for residential lending



Kroger

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jun 2019 - May 2023

  - Assist customers in completing transactions - Managed a group of ten cashiers and baggers and assisting when problems arose - Completed projects and tasks given by store managers - Assisted with rewards program questions and coupon concerns - Handled cash for front end of store - Assist customers in completing transactions - Managed a group of ten cashiers and baggers and assisting when problems arose - Completed projects and tasks given by store managers - Assisted with rewards program questions and coupon concerns - Handled cash for front end of store



Biddle Hotel and Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Sep 2021 - May 2022

  - Check guests into and out of hotel rooms - Answer phone calls assisting guests in making hotel reservations - Solve complex problems surrounding reservations and check-ins - Deliver extra necessities to guests upon request - Communicate with various departments about events happening in the building - Check guests into and out of hotel rooms - Answer phone calls assisting guests in making hotel reservations - Solve complex problems surrounding reservations and check-ins - Deliver extra necessities to guests upon request - Communicate with various departments about events happening in the building