Instructional Designer

• Apr 2023 - Present

• Lead course operations and development for over 50 courses, educating 3000 adult learners annually. • Oversee all eLearning course development using ADDIE and adult learning principles. • Test and implement LMS (D2L Brightspace) by reconstructing course curriculum for various methods of delivery. • Nunavut Project: Instructional Design for courses affiliated with the Nunavut Municipal Training Organization. • Lead on-boarding of new instructors and staff, including training delivery and curation of supplementary training material, via Adobe Connect and Zoom. • Review and adapt Learning and Teaching materials, including generating and updating interactive learning activities for virtual, hybrid, and in-class delivery. • Collaborate with Subject Matter Experts to develop exceptional course content. Show less

Referee Program Manager

• Sep 2021 - Dec 2022

• Manage soccer development objectives, specifically related to refereeing, as outlined in the strategic initiative and operational plan of the association. • Manage daily operations of all referee development programming and education including but not limited to: referee technical service plan, referee provincial program, Instructor/Assessor development, Upgrading, Fitness Testing, Mentorship, NextGen and National Nomination applications, etc. • Supervise the Referee Program Coordinators, Provincial Assignors, and Provincial Referee Program Lead in the execution of their duties. • Update annual registration service by implementing asynchronous training and reaccreditation process. • Manage Referee Development program budget Show less

Education Specialist

• Jul 2021 - Sep 2021

Curriculum Coordinator

• Jul 2020 - Sep 2021

• Update Learning and Teaching materials (presentations, Instructor and student guide, etc.)• Generate and update interactive learning activities conducive for virtual/online delivery• Work closely with Subject Matter Experts to collect course content and other pertinent information• Review meeting minutes to identify and edit course content

District Match Official

• Apr 2009 - Sep 2021

Match Officials Development Coordinator

• Feb 2017 - Dec 2020

- E-Learning Online content developer (modules/SCORMS)- Manage all components pertaining to Accreditation, Regional & Provincial Match Official Upgrading programs: organize facility permits, process all applicant paperwork, coordinate travel and accommodation arrangements for staff, students and Instructors, assign Instructors & Instructor Evaluators, provide and aid in organizing teaching curriculum, administer student education modules, conduct teaching webinars and administer acceptance/decline letters based on program requirements- Special Events liaison for MLSE Match Officials Annual Appreciation Day and Ontario Soccer Summit: conduct membership surveys, organize event logistics with MLSE management, develop and implement marketing communication strategy, post event award winner announcements, design event graphics, liaison for annual Soccer Summit speakers aiding in transportation and technical assistance - Process OPDL Match Official Expenses, Instructor Expenses, Match Official Website maintenance, Development Support Team Resource site maintenance and various Graphic Design projects.- Long Term Officials Development (LTOD) Project Administrator: process and organize over 100 working flies required to create the education modules within the Ontario Soccer Learning Management System for over 9000 Match Officials and over 400 Development Support Team Members across the province. - Female Leadership Initiative Liaison: manage registration platform, analyze survey data and participant demographics, aid in event logistics- Researched and analyzed data to create and implement the Match Officials Peer-to-Peer Mentor Program- Manage assigned program area budgets and expenses. Drafted preliminary budgets for program areas including Entry Level, Small Sided, Small Sided AR and Mentor Clinics, Instructor program and Regional & Provincial Upgrading Programs- Organized & Designed the Ontario Soccer Match Officials Club Best Practices Document Show less

Assistant Club Head Referee

• May 2016 - Feb 2017

- Managed over 90 Club Match Officials - Conducted payroll, managed schedules, ensured all referees adhere to club policies and dress codes provided by Ontario Soccer and - Reported any misconduct or discipline issues to Director of Referees - Immediate liaison between Referees and Director of Referees - Provide weekly referee attendance reports to the Executive Board Members - Attend games for quality assurance and mentorship - Organized and conducted pre-season staff meetings Show less

Referee Supervisor

• Apr 2015 - Feb 2017

- Provided a leadership role to the Small Sided and House league Soccer Referees- Frequently reviewed game sheets and verifies them to their corresponding games/Referee. - Ensured all paperwork is effectively filled out to ensure proper procedures are being implemented- Communicated with the Director of Referees to ensure Small Sided Soccer and House league referees are appointed to games that are consistent with their level of performance and ability.- Participated in the mentorship program for Small Sided Referees by regularly attending Small Sided and House league games and filling out the appropriate documentation- Conducted monthly Payroll Duties.- Liaison between Mini Soccer/House league referees and the Director of Referees- Ensured adherence by all Mini/House league referees to Ontario Soccer policies and procedures, code of conduct and Club policies and procedures. Show less

Office Administrator

• Apr 2013 - Apr 2015

Conducted registration periods for Indoor and Outdoor seasons in-club and offsite, processed payments, provided pertinent information regarding Club events, information, and regulations. Booked rooms within the Club for various meetings. Generated and organized Excel spreadsheets outlining player/registrant information.

e-Commerce Customer Service Administrator

• Sep 2012 - Feb 2017

- Managed and process all online Stevens website orders andCommerceHub purchase orders. - Managed accounts by processing purchase orders, providing updated pricing, inventory levels, tracking and ETA information, general product knowledge, warranty claims, payment collections, product sourcing and arrange sample deliveries - Processed general orders via telephone, fax and email. Respond to customer inquires, credit/re­billing procedures, inventory management, provide training sessions, and generate monthly backorder reports. - Managed all Standing Orders, provide follow up with expiring PO’s and keep organized documentation of activity with each individual account. - Processed incoming and outgoing repair work orders - Corresponded with vendors and manufacturers regarding repair items - Inventory management, data entry, return authorization documents and credit/rebilling procedures - Provided general product knowledge, managed customer inquiries, generated product set-ups and payment collections - Reception relief where duties included: switchboard management, invoicing, filing, faxing and greet walk-in clients Show less

Junior Graphic Design Intern

• Jul 2016 - Aug 2016

- Reception/administrative duties, filing and greeted walk-in clients - Captured and edited Stock Photography Stills - Generated Branding Guidelines for multiple clients - Captured and Edited Customer video testimonial - Generated Social Media Articles - Reception/administrative duties, filing and greeted walk-in clients - Captured and edited Stock Photography Stills - Generated Branding Guidelines for multiple clients - Captured and Edited Customer video testimonial - Generated Social Media Articles

Customer Service Admin

• 2012 - 2014