Experience

Tank Utility

• United States
• Oil and Gas
• 1 - 100 Employee

• Business Development Representative

  • Jan 2022 - Present

  - Continue learning the services and benefits provided by Tank Utility to accurately match them to a prospective customers’ needs. - Close all deals at a certain threshold. - Identify, qualify, and contact potential customers in service of Tank Utilities service. - Coach leads through receiving and installing the demo unit and then set up software demos for the business development team. - Represent Tank Utility at conventions and during prospect/customer meetings. - Bring feedback about sales processes, product, and services back to the team for continuous improvement.



Kyeana Jones Photography

• Head Photographer

  • Sep 2015 - Present

  - Capture high-quality images for creative professionals and entrepreneurs - Build and maintain strong client relationships of 40% repeat business - Educate clients on how to have a successful photoshoot for personal or branding purposes -Coordinate with other creative professionals or contractors to help bring client ideas to life (i.e. makeup artist, image consultant, etc) - Design and implement an efficient workflow for client interaction from inquiry to delivery - Manage multiple projects with a high-level of organization



Talend

• United States
• Software Development
• 700 & Above Employee

• Sales Development Intern

  • Dec 2021 - Dec 2021

  - Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending [insert purpose of outreach, e.g. webinar, event] - Collaborated and competed within an SDR team setting - Built and refined call scripts; designed email campaigns; created prospecting videos - Engaged actively in weekly performance reviews and coaching in a team setting with the manager - Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending [insert purpose of outreach, e.g. webinar, event] - Collaborated and competed within an SDR team setting - Built and refined call scripts; designed email campaigns; created prospecting videos - Engaged actively in weekly performance reviews and coaching in a team setting with the manager



SV Academy

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Sales Development Fellowship

  • Dec 2021 - Dec 2021

  - Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for an SDR role in SaaS - Rigorously trained (300+ hours) and assessed on sales development skills by instructional coaches and industry professionals - EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization - SDR workflow: a consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, mid-market, and enterprise accounts - Tech stack: SalesLoft, Salesforce, GSuite, InsideView, LinkedIn Sales Navigator, Loom



UMass Boston

• United States
• Higher Education
• 700 & Above Employee

• Assistant Bursar of Customer Service

  • Jan 2015 - Jun 2019

  -Managed the internal and external customer service functions in the Bursar’s Office servicing a 15,000 student body-Provided support and assistance to 200 students in person daily, received up to 100 calls, and managed all email correspondence of the department-Served as liaison between departments and resolved issues related to accounts receivable -Hired, trained, and supervised the customer service staff of 19 and 5 student employees -Updated and mailed online and print versions of office publications

• Customer Service Clerk

  • Oct 2011 - Jan 2015

  -Assisted a 15,000 student body population and admin staff with inquiries related to billing and other concerns -Updated and reviewed changes made to the Bursar's website-Served as liaison for customer service related questions within and outside of the department -Managed the distribution and replacement process of FAFSA excess checks.