Child And Youth Care Worker

• Mar 2022 - Present

Child And Youth Worker

• Jan 2022 - Feb 2022

Shift Supervisor

• Mar 2021 - Mar 2022

Service Advisor

• Oct 2020 - Feb 2021

- Greeted and welcomed clients that came in to service their vehicle.- Wrote service work orders, reviewed service history, and discussed recommended maintenance.- Updated clients with the status of their vehicle in a timely and professional manner.- Contacted clients with results of diagnosis and provided accurate estimates over the phone, and or via email contact.- Once vehicle is complete, contacted clients discussing final totals and thanked them for their business. - Answered technical questions, booked service appointments, provided quotes, and assisted all customers inquiries to the best of ability both in person and over the phone.

Service Advisor

• Aug 2020 - Oct 2020

- Greeted and welcomed clients that came in to service their vehicle.- Wrote service work orders, reviewed service history, and discussed recommended maintenance.- Updated clients with the status of their vehicle in a timely and professional manner.- Contacted clients with results of diagnosis and provided accurate estimates over the phone, and or via email contact.- Once vehicle is complete, contacted clients discussing final totals and thanked them for their business. - Answered technical questions, booked service appointments, provided quotes, and assisted all customers inquiries to the best of ability both in person and over the phone.- Cash handling skills – Completed client payments made by credit and debit and accepted large cash transactions with care. - Prepared cash deposits and ran closing reports/settlement.

Service Department Coordinator

• Mar 2014 - Jul 2020

- Managed a team of coordinators that provided support for the service department. - Worked with management team to create promotions, brainstorm methods to gain business, and create efficient processes to put in place within the department. - Completed Outbound calls - service reminders, recall follow ups, confirm appointments, reschedule no shows, etc. - Responsible for booking service appointments by inbound phone call, email, online service lead and or text. - Answered technical questions, provided quotes, and assisted all customers inquiries to the best of ability both in person and over the phone.- Updated customer files in multiple sources including CRM programs, Chrysler Canada Database and booking system.- Daily cash reconciliation, and balanced cash reports. Investigated discrepancies and reported to management and dealer controller. - Completed basic Account Receivables and Account Payable tasks, including the creation of Purchase Orders for vendors, and ensuring service invoices are properly inputted for payment from the correct accounts.- Cash handling skills – Completed client payments made by credit and debit and accepted large cash transactions with care. - Prepared cash deposits and ran closing reports/settlement.- Provided full range of administrative support and workload relief for managerial staff.- Prepared training materials- Conducted interviews for service support team.- Attended meetings and took minutes.- Filing both electronically and physical hard copies of client invoices. Also sent paperwork for archiving, providing detailed inventory for auditing purposes.- reminding the manager/executive of important tasks and deadlines- Was part of our Employee Experience Committee that organized staff functions including Christmas Parties, Staff BBQs, Spirit Weeks…etc.

Appointment Coordinator

• Mar 2011 - Feb 2014

Responsibilities included but not limited to: Booking customer appointments - inbound and outbound calls, also including walk in customers. Making different types of outbound calls - No show appointment reminders, maintenance reminders, recall lists, parts lists etc.Responding promptly to customer emails and any voice messages left outside of service hours. Responsibilities included but not limited to: Booking customer appointments - inbound and outbound calls, also including walk in customers. Making different types of outbound calls - No show appointment reminders, maintenance reminders, recall lists, parts lists etc.Responding promptly to customer emails and any voice messages left outside of service hours.

Manager

• Oct 2010 - Mar 2011

Supervisor

• Oct 2008 - Oct 2010

Supervisor

• Oct 2007 - Nov 2008