Product Owner

• Feb 2023 - Present

Product Owner

• Oct 2021 - Jan 2023

Acted as the liaison between product, IT, and support teams to understand customer demand for newfeatures and prioritize the product roadmap.Owned the product roadmap and met feature deadlines by identifying and mitigating any engineeringroadblocksDelivered 9 major releases in 2022 containing 98 user stories, and 114 bug fixesCreated user story acceptance criteria to get buy-in from stakeholders and refined those stories withScrum teamsParticipated in annual user conferences and trade shows Show less

WinRx Central Product Support Manager

• Aug 2009 - Oct 2021

Prioritized and managed new and existing central management installationsReceived and directed feedback, defects, and user requests from customers to product teamCreated educational material for new and existing Central clientsPerformed QA testing for development and provided them with feedback and changes

Customer Service Manager

• Jun 2014 - Dec 2016

Managed a 9-person team of hardware and software specialistsMonitored support tickets and calls to ensure that escalations occured for complex customer issuesCoached and developed team members to help them toward tier advancements

Systems Installation and Training

• Nov 2003 - Sep 2009

Onsite implementation, and training of pharmacy management and point of sale softwareManaged software conversions and data integrity testing prior to installationsSuccessfully completed over 100 installs across the United States

Customer Support Representative

• May 2003 - Nov 2003

Provided top-notch support through different channels of communication including email, and phoneAssisted pharmacies in resolving patient insurance related problems

Electrical Apprentice

• May 2001 - May 2003

Responsible for updating panels, wiring, receptacles, and lighting during a 3 year contract with the F.A.A Extensive Cat5 wiring Deciphering plan diagrams for new electrical conduit layouts Responsible for updating panels, wiring, receptacles, and lighting during a 3 year contract with the F.A.A Extensive Cat5 wiring Deciphering plan diagrams for new electrical conduit layouts