Shift Lead

• Feb 2023 - Present

Coordinated schedules, trained staff, and provided exceptional customer service. Resolved customer inquiries and disputes related to meals and service, using strong problem-solving skills. Managed 10-50 incoming calls per day for call-in orders, pickups, and deliveries. Provided administrative and clerical assistance using Microsoft Excel.

Customer Service Representative

• Feb 2023 - May 2023

Head of Customer Service

• Oct 2021 - May 2022

Maintained exacting standards of customer service during high-volume, fast-paced operations Demonstrated clear and positive communication with colleagues and management. Cultivated a loyal clientele base through friendly interactions and consistent appreciation. Maintained exacting standards of customer service during high-volume, fast-paced operations Demonstrated clear and positive communication with colleagues and management. Cultivated a loyal clientele base through friendly interactions and consistent appreciation.

Cashier

• Mar 2021 - Aug 2021

Proficiently processed sales transactions using a cash register, accurately scanning items and calculating purchase totals. Recorded and itemized purchases, including prices, departments, and tax information, ensuring precision and compliance. Demonstrated exceptional customer service by resolving issues, answering inquiries, and supplying support. Proficiently processed sales transactions using a cash register, accurately scanning items and calculating purchase totals. Recorded and itemized purchases, including prices, departments, and tax information, ensuring precision and compliance. Demonstrated exceptional customer service by resolving issues, answering inquiries, and supplying support.