Experience

Proulx Oil and Propane

• United States
• Oil and Gas
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2023 - Present



University of New Hampshire

• United States
• Higher Education
• 700 & Above Employee

• Supervisor

  • Jul 2018 - Feb 2023

  • Manage workflow, provide direction, schedule management and leadership of the call center consisting of 45 interviewers per shift and a team of 200-300 interviewers total.• Communicate and train call center members on how to establish rapport with participants while executing the required data gathering protocol for working with human research subjects.• Gather data through off site travel to various locations and summarize for analysis for the NH Department of Transportation.• Selected by upper management to manage highly sensitive and confidential information involving discussions with participants to collect qualitative data for later analysis Show less

• Interviewer

  • Dec 2017 - Feb 2023

  • Conduct research through interactive, remote discussions with target populations to support initiatives for large, professional organizations such as Dartmouth College, Delta Airlines, JetBlue, Southwest Airlines, Exeter Hospital, and more.