Experience

Leading Edge Business Solutions
• IT Services and IT Consulting
• 1 - 100 Employee
• Business development manager

  • Jul 2011 - Present


Phone world (LEading Edge Telstra )

• BDM

  • Jul 2011 - Present

  Achievements Was the company's number one sales person (of eight sales reps) for every month since I joined the business. Exceeded weekly sales targets every week since beginning my employment. Responsibilities B2B mobile phone sales as a mobile sales rep. Meet or exceed weekly sales targets. Generate new business leads through cold calling. Follow up existing warm leads to generate new business. Manage customer accounts for all new customers. Work with businesses to find solutions to generate cost savings.



JB HI FI

• 1 - 100 Employee

• Sales Consultant/Telco Coordinator

  • Feb 2008 - May 2011

  Achievements Boosted communication sales by 200% within my first month of employment. Was the only Sales Consultant in recent years to meet monthly budget in one week. Reached or exceeded sales targets for three consecutive months. Received the quarterly award for outstanding sales performance. Was promoted to Telco Coordinator in the Telecommunications Department. Built strong rapport with customers as shown through referrals from customers, gifts from customers, and letters of praise. Created a high energy working environment that inspired team spirit and performance. Responsibilities Meeting targets, as well as ensuring my teams targets were met. Processing and filing of legal documentation and paperwork. Ensuring credit checks were processed accurately every time. Performing end of day procedure correctly. Completing online training modules and putting them into place. Ensuring that the most up to date product knowledge is attained at all times. Ensured merchandising was maintained through the most current and up to date point of sale at all times.



Fone Zone

• Telecommunications
• 1 - 100 Employee

• Sales Consultant

  • Apr 2007 - Jan 2008

  Achievements Previous to my employment, store budget had not been met for six months. Following my employment, store budget was met consistently. Reached or exceeded personal sales goals consistently. Responsibilities Promoting and selling Telstra products and services such as mobile phones, Telstra Broadband Internet, Telstra home line products, phone accessories and mobile phone plans. Connecting consumer and business services. Meeting daily and monthly budgets. Ensuring the best customer service was always provided. Opening and closing the store as well as completing end of day procedure i.e. till totals, serialised stock check, money handling, and banking. Ensuring product knowledge was always up to date through online training. Finding solutions to all customer problems no matter how big or small. Building a lasting relationship with my customers. Basic cleaning duties such as mopping, sweeping and wiping down tables, benches and windows.



TBK Marketing

• United States
• Medical Practices

• Sales Representative

  • Jan 2007 - Apr 2007

  Promoting and selling Optus services such as Optus broadband internet, mobile and home phone plans. Representing the TBK Corporation by visiting existing Optus customers to explain and promote new products and services, and non existing customers to persuade them to leave their current network and join Optus. Ensuring customer satisfaction by switching non-existing customers to a cheaper Optus phone plan and or internet plan, in return reducing the amount they pay each month for their existing services. Responding to and finding solutions for customer enquiries. Maintaining exceptional customer service and customer focus at all times.



LaPorchetta Doncaster

• Australia
• Restaurants

• Waiter / Pizza Maker

  • Apr 2005 - Jan 2007

  Maintained high levels of customer satisfaction and loyalty by ensuring that customer service requirements were met at all times. General cleaning tasks; making sure the restaurant was clean and sanitary at all times, and was up to standard with health regulations. Provided over the phone customer assistance. Responded to customer enquiries. Handled and was responsible for daily takings, and undertook cleaning duties as required. Completed all tasks happily at all times with a smile on my dial. Assigned end of night duties to other staff members.



Toys R Us

• United States
• Retail
• 700 & Above Employee

• Customer Service & Sales/Ticket Clerk

  • Nov 2003 - Dec 2004

  Responded to customer enquiries and assisted with product information. Unloaded trucks and organised store rooms. Ensured correct product placement. Organised lay-by service. Product maintenance. Responded to customer enquiries and assisted with product information. Unloaded trucks and organised store rooms. Ensured correct product placement. Organised lay-by service. Product maintenance.