Experience

Phoenix Consulting

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Operations Officer

  • May 2022 - Present



SNAGFREE

• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Executive Officer

  • May 2021 - May 2022



Amer Group

• Egypt
• Real Estate
• 700 & Above Employee

• Group Head of SAP

  • Jul 2019 - Aug 2021

  Cloud migration shift and lift from on-prem to Azure Cloud in addition to cloud utilization to reach single sign-on and remote clients.Separating Amer & Porto Group IT technical, logical and physical business infrastructure from one point on-prim infrastructure & SAP to two separated Azure cloud tenants.Corrective path SAP and its technologies & Vendors to target upgrade to suite on HANA ending with S4 HANA.Introducing Odoo Software technologies to the business to cover various fronts starting with Sporting Clubs & Facility Management.Digital Transformations journey starting with Modern Workplace Office365.Power BI integration.Implementing & Operating Manage Engine "ServiceDesk plus" as internal ITSM Show less

• Head of Group Information Technology Operations & Front Services.

  • Aug 2019 - Jul 2020

  Cloud migration shift and lift to Azure Cloud.Odoo Facility Management CRMReal Estate front-end implementation.Network Monitoring (migrating SolarWinds to PRTG)



Kazyon

• Egypt
• Retail
• 200 - 300 Employee

• Head of Information Technology and Data Management

  • Nov 2015 - Aug 2019

  •Leading Technology department of 23 member including 4 leads of various technology front from front-office and FLS to back-office, development and infrastructure accompanied with IT project management and architect. •Designed, Delivered and managed a unique cost effective and efficient solution architects across the technology domain in the business from hardware to cloud to applications landscape and integrations associated with os, AD, security and automation. •Building up, rolling out and managing the organizations infrastructure with VPNs and failover technologies including the re-innovation of the network topologies and designs. •Successfully rolled-out and managing fully ERP (SAP) integrated iVend POS system across 400 store in less than a year, with central cloud hosting, with SAP CAR and Process Orchestrator. •Managing Omni-Channel POS end to end integration with ERP •Managing SAP MM, IS-Retail, Fi & Co as ERP, CAR, PI/PO on HANA clouded solution. •Consulting and managing to implement all backend and integrated front end business processes through SAP IS-R, with partners involvements and day to day business processes and executions support. •Successfully transformed the technology department from a solid state to extreme edges of technology to serve customer interactions and satisfactions aside to the business goals, growth and enrichment of technology practices. •Leading & Implemented a 3 years transformation plan, with best beneficial contracts, deals, budgeting & processes improvements. Including SAP CAR, PI/PO, SAP BI, Mobile Retail Solutions, Cloud •Migrations & Management, office automation. Infrastructure across numerous number 400+ of business units, stores, warehouse and channels. •Utilized the IT organizational resources & technologies to the edges that will lead a huge expansion plan to take the business growth to 1000+ stores, 4 huge DCs. •Successfully transformed the IT organization to an unprecedented approach in local retail market. Show less



KnockMart.com

• Egypt

• IT Manager

  • Nov 2014 - Nov 2015

  •With direct reporting to the CEO, number three employments in the project to start up the business. •Introducing the technology of retail business to board and shareholders. •Providing market mix technologies and solutions that would fit the business concept. •Prepare IS plan for department structure. •Leading the IS department to Implement and utilize standard, proposed and running applications and solution including ERP, Database design, architect and integration. •Manage testing and simulation of the systems QC. •Optimization of the applications according to the Business requirement. •Identify opportunities to enable process improvements or new business models by using Information Technology. •Lead the organization demand planning and budgeting process, forecast process incl. monitoring of costs and budget deviations in accordance with the Local and Corporate guidelines. •Responsible for the implementation and utilization of standard processes. •Documentation of local processes. •Administrate forms and templates. •Demand Management. •Change management. •Application sizing. •Vendors communication and budgeting. •Network topology and designs. •Store solutions. •GAP analysis. •Work out current and future IT needs based on strategy. •Analyse the information needs of the organization and develop technological solutions. •Responsible for enhancing, maintaining and providing IT solutions to support the communications channels in all departments. •Prepare, announce and review, as required Information Technology and Telecommunications Policies & Procedures, as per company standards, to improve the services. •Provide advice to other senior managers and board on IT issues and planning. •Designing, implementing and managing IS and processes of new store openings. •Assigns, and evaluates work of staff •Develops schedules and coordinates workflow. •Lead project teams; prepares project performance goals and objective. Show less



Masria Market (Seoudi Supermarket)

• Egypt

• Retail Audit Manager

  • Jun 2014 - Dec 2014

  • Retail and operations financial and IT process auditing. • In Liaison with HQ governing variant and relevant processes and foundations of the running retail business. • Monitoring, analyzing, maintaining and insuring compatibility of all running business processes with target and informational processes. • Working closely with IT and reporting systems for gap checks between business outcomes and reporting. • Retail and operations financial and IT process auditing. • In Liaison with HQ governing variant and relevant processes and foundations of the running retail business. • Monitoring, analyzing, maintaining and insuring compatibility of all running business processes with target and informational processes. • Working closely with IT and reporting systems for gap checks between business outcomes and reporting.



METRO/MAKRO

• Germany
• Wholesale
• 700 & Above Employee

• Business Application & Process Management

  • Nov 2008 - Feb 2014

  • Insuring the highest quality communication and implementation of various existing and upcoming business processes. • Providing, Operating, harmonizing and optimizing of business applications & processes. • Decision making and Acting Provide solutions & process consultancy. • User management and access rights. • Test of data migration and DB/applications and interfaces. • Manage Stores Supply Chain, Operational distribution Centers applications (MMS DC, MMS ST, MMS WLs. BHI, LSP, Scales & PDT support ...etc). • Manage head office application, (MMS MD+, PM, DnR, BS & COCA) • Acting as an interface to all global & local business service providers. • Customer File Management (MCFM) applications and processes. • Local and inter-global Store projects co-ordination. • Analyze, document, specify country demands and argue for the demand regarding Quality & Financials based on both backgrounds business and technical. • Supporting the demand analysis and business solution definition. • Supporting the local User Acceptance Tests among numerous business applications processes and tools. • Supporting, translating, customizing and deploying Business Solutions to local needs. • User training on demand for Business Applications and processes. • Contribute to user training. • Manage the deployment and roll out of modified or new business solutions. • Internally, All company departments – Externally, Technical & Business Partner Entrepreneurs. • Projects leads and implementations for Information Systems for New Store Openings including technical and logical implementations. • Supporting SAP finance interfaces to merchandising systems and structural schemes in harmonization with all pre-systems business processes and applications. Show less



Generic for Trading and Marketing

• Egypt

• Senior IT (Assistant IT Manager)

  • Apr 2006 - Jul 2007

  • Participating in team work of Business Software Development (MS-SQL 2000/VB.NET 2003) • Monitoring, implementing, administrating, conducting, generating, and documenting relational database structural analysis, reports (stock control, sales and profitable forecast/ Customer Reports), security, backups, archives and replication. • Handling, supporting and troubleshooting networks, WAN, LAN, Wireless, VPNs, implementation, configuration, DSL's, ISDN, and Vendors deals. • Hardware support, troubleshooting, and deals (providers), assembly – Compatibles and brands, PCs, notebooks, Servers, RAID, switches, routers, printers, receipt printers. • Supervision and technical support for inventory stocktaking. • Conducting monthly Sales, Inventory and Financial closings analysis, processes and reports. • Handling over all related IT/Operational issues. • Installing troubleshooting, maintaining and debugging, business costumed software, servers-SQL-Exchange-Active Directory-DNS-DHCP-RRAS, IIS, and RAID. • Traveling and remote accessing to branches and affiliates to perform required jobs. • Designing, implementing, configuring and documenting domain structure for business. Show less



MYWAY EGYPT

• Senior IT (Assistant IT Manager)

  • Jan 2004 - Apr 2006

  • Conducting business analysis of products, sales and stocks control for managerial strategies, and decision making (Usually demanding MS-Excel, presentations and visual aids).• Leading, training, evaluating and following up troubleshooting, helpdesk team.• Providing, implementing, following up time/cost effective solutions for business needs. • Monitoring, implementing, administrating, conducting, and debugging generating relational database structural analysis, reports, security, backups, replication, archives and business requirements.• Handling over all related IT/Operational issues concerning sites implementations, and branches moving.• Implementing/administrating simple report generation web based solution. (IIS/ASP/MSSQL/Access).• Conducting monthly Sales, Inventory, Customers and Financial closings, reports and analysis.• Managing hardware providers and deals concerning Hardware support, troubleshooting, technicalities– Compatibles-HP-Compaq-Dell-IBM-CISCO- D-link- PCs, notebooks, RAID, switches, routers, printers, receipt printers.• Supervision and technical support for inventory stocktaking and inventory systems.• Traveling and remote accessing to branches and affiliates to perform required jobs. Show less

• IT Technical Support

  • Mar 2002 - Jan 2004

  • Hardware troubleshooting, maintenance, installations and documenting.• Helpdesk troubleshooting and Support.• Networks implementation, maintenance and troubleshooting.• Software installations, troubleshooting.• Traveling and remote accessing to branches and affiliates to perform required jobs.



LinkdotNet (Otlob.com)

• Egypt

• Senior Customer Relations Representative

  • Jun 2002 - Sep 2002

  • Monitor chat sessions conduct. • Handle administration requirements. • Liaison with IT Department via team leadership on relevant problems. • Responsible for training operators. • In addition to CSR responsibilities, duties and routines. • Monitor chat sessions conduct. • Handle administration requirements. • Liaison with IT Department via team leadership on relevant problems. • Responsible for training operators. • In addition to CSR responsibilities, duties and routines.



Otlob.com

• Egypt

• Customer Relation Representative

  • Feb 2001 - May 2002

  • Route orders in timely, accurate and correct manner. • Handle all online customer interaction efficiently and effectively. • Report to Operations Supervisor on operational problems. • Ensure fluid transition of orders from Otlob.com to vendors. • Route orders in timely, accurate and correct manner. • Handle all online customer interaction efficiently and effectively. • Report to Operations Supervisor on operational problems. • Ensure fluid transition of orders from Otlob.com to vendors.