Experience

Paragon Micro Canada

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Client Director

  • Jun 2021 - Present



CDW Canada

• Canada
• IT Services and IT Consulting
• 500 - 600 Employee

• Corporate Account Manager

  • Jan 2017 - Dec 2019



Morneau Shepell

• Canada
• Human Resources Services
• 700 & Above Employee

• Benefits Analyst

  • Sep 2013 - Jun 2014

   Improved processes that minimized manual intervention where possible • made a client’s payroll process for benefit deductions more efficient by creating an excel template to perform quicker and qualitative checks • created SQL queries for better data management • created letter templates for new employee packages  Mediated with internal administrators and insurance providers regarding administration of client plans  Reviewed and analyzed benefit plan contracts and documentation  Responded to client inquiries pertaining to their group insurance plans  Provided ad-hoc client reporting using SQL queries and excel to manage data  Performed UAT execution and documentation Show less



Ryerson University

• Canada
• Higher Education
• 700 & Above Employee

• Technical Coordinator

  • Jan 2013 - Aug 2013

   Led, trained and supervised 10 staffs in repairing and troubleshooting both hardware and software issue Responsible for ordering and returning laptop parts Acted as the liaison between Dell and the Learning Edge Helpdesk Communicated process and policy improvements to management

• Project Manager/Business Analyst

  • Sep 2012 - Apr 2013

   Led a consultant team in performing strategic analysis and feasibility study for a client Analyzed client’s existing information systems and business processes to discover areas of improvement for increased efficiency and productivity and decreased expenses Gather and analyze functional and non-functional user requirements for proposed solution Approached multiple vendors in search for the best choice to implement our recommended solution for our client Facilitated and maintained constant communication and strong rapport with client and team members Create and update documentations as required (i.e. Request for Information (RFI)) Show less

• Helpdesk Specialist

  • Sep 2012 - Jan 2013

   Respond to user problems and record user support issues 30 times per week Assure that non-functional notebooks are repaired or replaced within 2 hours Troubleshoot and assure all necessary repairs/maintenance of notebooks are completed to ensure optimal performance for students and faculty staffs



Cineplex

• Canada
• Entertainment Providers
• 700 & Above Employee

• Customer Service Representative

  • Apr 2009 - Dec 2012

   Ensure that the 1,000 guests per night are completely satisfied with their movie going experience  Serve customers at various concession stands and box office  Responsible for duties as assigned (i.e. backroom and counter cleanup, sweep & tidy)  Reliable with booth/projection staff duties (i.e. threading, break-down, splicing)  Ensure that the 1,000 guests per night are completely satisfied with their movie going experience  Serve customers at various concession stands and box office  Responsible for duties as assigned (i.e. backroom and counter cleanup, sweep & tidy)  Reliable with booth/projection staff duties (i.e. threading, break-down, splicing)



Lions Clubs International

• United States
• Non-profit Organizations
• 700 & Above Employee

• Event Assistant

  • Jan 2008 - Dec 2012

  Canada-HK Unionville-Doncrest New Horizons Lions Club, Richmond Hill/Markham, ON  Provides support for Media Press Conferences and gala events  Participates in various social gatherings, interacting with company representatives  Sets up décor and props at event venues Canada-HK Unionville-Doncrest New Horizons Lions Club, Richmond Hill/Markham, ON  Provides support for Media Press Conferences and gala events  Participates in various social gatherings, interacting with company representatives  Sets up décor and props at event venues



Ryerson University

• Canada
• Higher Education
• 700 & Above Employee

• Software Advisor

  • Sep 2011 - Apr 2012

   Demonstrate to 50 students per week problem solving techniques for software issues  Communicate and develop excellent customer service skills  Diagnose and resolve software problems in Microsoft Access, Excel, Java, and SQL  Develop organizational and time management techniques in dealing with large student body numbers  Demonstrate to 50 students per week problem solving techniques for software issues  Communicate and develop excellent customer service skills  Diagnose and resolve software problems in Microsoft Access, Excel, Java, and SQL  Develop organizational and time management techniques in dealing with large student body numbers



Yee Hong Centre For Geriatric Care

• Scarborough, ON

• Retirement Home Volunteer

  • Sep 2006 - Jun 2007

   Provided physical support to residents to and from events  Supervised and attended to needs of residents  Set up dining room in preparation for appropriate meals  Provided physical support to residents to and from events  Supervised and attended to needs of residents  Set up dining room in preparation for appropriate meals



World Wildlife Fund

• United States
• Non-profit Organizations
• 700 & Above Employee

• Event Assistant

  • Sep 2004 - Jun 2006

   Provided coat-check service at the customer service booth  Recorded the participants’ time and data, and provided them with free T-shirts  Provided efficient and outstanding customer service skills  Provided coat-check service at the customer service booth  Recorded the participants’ time and data, and provided them with free T-shirts  Provided efficient and outstanding customer service skills