Experience

BFT

• Australia
• Health, Wellness & Fitness
• 100 - 200 Employee

• Group Fitness Instructor

  • Apr 2022 - Present



The Strong Zone

• Melbourne, Victoria, Australia

• Strength And Conditioning Coach

  • Jul 2022 - Nov 2022



MCSA

• Australia
• Spectator Sports

• Competition Coordinator

  • Dec 2021 - May 2022



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant

  • Oct 2019 - Oct 2021

  Responsible for building sales presentations and proposals for generating new customers and retaining existing customers.I was also involved in campaigns and relationship-building activities for maintaining customer relationships.- Collaboration with Sales Manager; providing exceptional customer experience and acknowledging customers' needs.- Measure client satisfaction with products and services, communicating feedback to corresponding Support teams; accomplished sales targets, following KPIs set by store manager

• Technical Support Specialist

  • Apr 2020 - Oct 2020

  Utilized IT operation systems to troubleshoot hardware and software issues, implemented new support strategies for providing best-in-class technological support to customers and internal departments, identified internal IT and software requirements.Key Achievements :-- Implemented technical support system for customer's home internet services; resolved customer issues, cross-sold new products and settled most requests in first contact and achieved 85% customer satisfaction results- Managed support for telecommunication products and services including technical troubleshooting, field hardware support and on-the-phone support; optimised process flows and reduced response time of Optus customer service



Hong Kong Rope Skipping Club Limited

• Hong Kong
• Spectator Sports
• 1 - 100 Employee

• Rope Skipping Coach

  • Jan 2017 - Feb 2019

  Responsible for two primary school after-school skipping clubs, getting them ready for inter-school competitions and teaching them new tricks and improving their skills. Key Achievements :- - Designed school-based programs to propagate the sport; organized events, performed in more than 40+ events to increase awareness of the sport - Oversaw playing fields for inter-school competition, securing 1st position among 20 school teams - Represented the Hong Kong Team in 5 international competition and ranked 2nd in the international youth team competition