Experience

Roke Telkom

• Telecommunications
• 1 - 100 Employee

• Network Operations Center Agent

  • Jul 2020 - Present

  • Provided General first and second-level support to Roke Telkom clients • Reduced the resolution time for the raised issues from clients • Provided more effective and convenient means for incident management • Trained and provided support to over 20 non-technical members of the organization and improved their technical knowledge and skills • Improved the performance and reliability of the computer systems and local area network in the • working space and engineered productivity • Monitored and troubleshot network issues to minimize downtime • Successfully configured client’s Routers to optimize performance for client satisfaction • Worked with the sales team to onboard clients who express interest in our services • Generated clients’ monthly invoices and receipts when required • Increased company revenue due to a spike in sales and increased customer retention • Carry out regular customer satisfaction surveys to gather feedback from clients Show less



MTN aYo Uganda ltd

• Telesales Agent

  • Oct 2019 - Jul 2020

  • Sold the aYo products to MTN subscribers through outbound calls • Entered Data into the online Survey system to keep track of sales data • Prepared daily individual sales reports to track individual performances • Upsold and cross-sold aYo products to already existing customers • Liaised with the claims team to make sure clients are paid off when claiming their benefits • Reduced churn rate of existing clients and increased sales by 20% in less than 12 months • Sold the aYo products to MTN subscribers through outbound calls • Entered Data into the online Survey system to keep track of sales data • Prepared daily individual sales reports to track individual performances • Upsold and cross-sold aYo products to already existing customers • Liaised with the claims team to make sure clients are paid off when claiming their benefits • Reduced churn rate of existing clients and increased sales by 20% in less than 12 months



AA Security ltd

• United Kingdom
• Security and Investigations

• Customer Service Representative

  • Jan 2018 - Sep 2019

  • Onboarded new clients and increased weekly sales from 2 to 4 sales per week • Collected cheques from clients at the end of the month for timely revenue • Delivered quotations to new clients who expressed interest in onboard them • Bridged the gap between clients and the company by providing timely information. • Assisted with new hire orientation and employee training • Managed database for clients and employees for easy access and data retrieval • Onboarded new clients and increased weekly sales from 2 to 4 sales per week • Collected cheques from clients at the end of the month for timely revenue • Delivered quotations to new clients who expressed interest in onboard them • Bridged the gap between clients and the company by providing timely information. • Assisted with new hire orientation and employee training • Managed database for clients and employees for easy access and data retrieval