Ghana Program Associate

• Apr 2021 - Present

Virtual Assistant

• Dec 2020 - Apr 2021

As a Virtual Assistant at Remoteli Limited, I provide comprehensive administrative, operational, and financial support to two foreign organizations. I excelled in managing written communication for CEOs, preparing meeting materials, and driving engagement on digital platforms to enhance brand awareness and increase sales conversion. My ability to deliver timely reports, lead research projects, and track collaborations add value to the role. As a Virtual Assistant at Remoteli Limited, I provide comprehensive administrative, operational, and financial support to two foreign organizations. I excelled in managing written communication for CEOs, preparing meeting materials, and driving engagement on digital platforms to enhance brand awareness and increase sales conversion. My ability to deliver timely reports, lead research projects, and track collaborations add value to the role.

Executive Assistant to Founder and CEO | Partnerships Manager

• Dec 2020 - Apr 2021

Administrative Executive | Marketing and Customer Service Lead

• Apr 2019 - Dec 2020

As the Marketing/Customer Service Lead at Watch and Dine Cinema, I showcased exceptional customer service skills, leading to a remarkable 300% increase in our corporate customer base within just three months. This surge in clientele resulted in a revenue of GHS 18,000. Acknowledged as the top marketing associate, I successfully guided and trained a team of five marketers, enabling them to secure GHS24,300 from nine clients in their initial five months. Moreover, I took the initiative in creating and distributing more than ten marketing materials. By implementing an effective pricing strategy tailored to the unique needs of each customer, I successfully cross-sold various products as a comprehensive package to four corporate clients. Show less

Administrative Executive to the CEO | Programs Manager

• May 2019 - Aug 2019

As an Administrative Executive and Programs Manager at Oyska Technical Institute, I efficiently handled a range of responsibilities. These included being the primary point of contact, establishing and managing strong relationships with vendors (leading to a 20% reduction in office supplies budget), and an International Partner. I also oversaw the CEO's calendar and handled verbal and written correspondence, while effectively managing more than 20 internal and external meetings for discussing contingency plans and program updates. I successfully enrolled over 300 skilled workers in a government-funded educational project, ensuring seamless communication through meticulous budget monitoring and bookkeeping. Furthermore, I collaborated with three institutions and multiple vendors to successfully organize two graduation events for over 400 program participants. Show less

Regional Business Head

• Mar 2018 - Mar 2019

As the Regional Business Lead at Raincoat Roofing Systems Limited, I consistently attained impressive monthly sales of GHS 300,000. Through effective communication strategies, I successfully increased the monthly customer conversion rate by 40%. Furthermore, I prioritized customer satisfaction and success in four key regions of Ghana, resulting in a remarkable 65% reduction in delivery time. Utilizing CRM systems, I effectively managed customer relationships, overseeing the activities of 24 administrative and field staff who catered to approximately 300 clients. By implementing and maintaining customer profiling and transaction databases, I significantly mitigated the risk of financial discrepancies. Show less

Regional Offices’ and Sales Coordinator

• Aug 2017 - Mar 2018

In my position as a Regional Offices' Coordinator at Raincoat Roofing Systems Limited, I received recognition for my outstanding performance and commitment to customer success. Working closely with nine regional sales managers, I achieved an impressive evaluation score of 95%. Through effective communication strategies, I significantly reduced the regional complaints rate by 80%. This allowed me to successfully coordinate the smooth execution of 120 jobs each month, involving coordination between the factory, finance, dispatch departments, and the nine regional offices. Additionally, I collaborated with a team of 6 estimators, resulting in monthly sales deals exceeding GHS 200,000. I also dedicated three months to coaching a sales intern, guiding them to secure five contracts valued at GHS 50,000. Show less

Client Service Supervisor (NSS)

• Nov 2016 - Jul 2017

As a Customer Service Supervisor at the National Health Insurance Authority, I successfully led a team of four members in delivering exceptional customer service. This led to a remarkable 98% customer service score and a substantial 18% increase in revenue within the first two months. Furthermore, within the first six months, I successfully reduced stakeholder complaints by an impressive 80%. I efficiently managed a high volume of over 50 daily support requests and inquiries through various communication channels, all while maintaining a customer-centric approach. Show less

Data Entry Officer

• Sep 2016 - Nov 2016

Ensured 100% customer confidence by strictly adhering to the company's confidential information security policies.

Teacher (Internship)

• Sep 2015 - Jan 2016

Completed 75+ days of teaching, using a variety of diagnostic, formative, and assertive assessments to drive instruction. Completed 75+ days of teaching, using a variety of diagnostic, formative, and assertive assessments to drive instruction.

IT Support Officer (Internship)

• May 2013 - Jul 2015

I served as the primary point of contact for IT support and error reporting for a user base of over 30 individuals. Alongside my team, I successfully executed software and hardware installations, configurations, and diagnostics across multiple departments at four major sites. This involved working with various hardware components, including servers, CPUs, and network cables. Additionally, I conducted two weekly repairs on damaged CPUs, ensuring efficient functionality. In terms of data security, I played a vital role in protecting databases by performing daily backups on servers, which covered over 500 devices. Lastly, I prioritized safety by fully complying with standard operating procedures (SOPs) and workplace policies, effectively eliminating the risk of electrical accidents. Show less

Administrative Assistant / IT Support Officer

• Sep 2011 - Aug 2012

On a daily basis, I efficiently managed over 50 interactions, providing detailed and personalized service to guarantee customer retention. As a result, we achieved a notable 15% increase in customer retention and a 25% rise in referrals. Additionally, I played a pivotal role in developing and maintaining strong relationships with various stakeholders, including vendors and community groups. I prioritized accountability by meticulously managing bookkeeping tasks such as bank reconciliations and account payables. I also ensured the office and facility maintained an impeccable appearance and promptly scheduled repairs when necessary through reliable service providers. Furthermore, I took charge of procuring office supplies and skillfully negotiating with vendors, which ultimately resulted in a commendable 10% budget savings. Show less