Experience

Condeco by Eptura

• United Kingdom
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2019 - Present

  Teaching customer features that help the customer achieve early value that they get ROI as soon as possible through handover from implementation to going live.Identifiying churn risks and health checks with regulary calls or e-mail communication with the customer. Business reviews with status quo update, engagement and improvement goals. Collaboration with support team in dealing with escalation and change management.Supporting and solving problems to generate renewals and Upsell opportunities.



Pall Corporation

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Feb 2018 - Jun 2019

  Supporting and coordinating of outside sales and customers for Industrial Markets, OEM.Coordination of Service requests. Giving trainings for Service requests users. Checking on delivery dates and expediting via SAP R3 and danaher platform.Regular information to customers on availability of goods inlcuding backlog reviews.Daily Management Meetings with presenting KPI's like order, return and backlog.Processing and Execution of Orders, Quotes, Contracts, Returns, Credits- and Debit notes via SAP R3. Claim and Escalation Management.



BancTec

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Customer Relationship Manager

  • Apr 2017 - Sep 2017

  Managing IT-requests of an austrian Bank as a BPO partner.Monitoring SLA, daily statistics and change requests.Coordination of the IT-Security penetration test.Managing a Project team for a digitization project. Managing IT-requests of an austrian Bank as a BPO partner.Monitoring SLA, daily statistics and change requests.Coordination of the IT-Security penetration test.Managing a Project team for a digitization project.



Haier

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2012 - Mar 2017

  Managing complaints and returns of key accounts. Complaints Processing of resellers and end-users.Return handlings from resellers to central storages.Escalation management and end-user support for product liability cases. Managing complaints and returns of key accounts. Complaints Processing of resellers and end-users.Return handlings from resellers to central storages.Escalation management and end-user support for product liability cases.



BMEnet GmbH

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Junior Project Manager

  • Sep 2009 - Apr 2012

  Customer support.Project management and coordination of sales partners in China, India, Portugal.Supply-chain Management.Verifiying and validation of certificates.Monitoring of the supplier and buyer database.Customer acquisition.Optimizing of workflows.Organisation and coordination of the international fair exhibitors.Support for webpage. Customer support.Project management and coordination of sales partners in China, India, Portugal.Supply-chain Management.Verifiying and validation of certificates.Monitoring of the supplier and buyer database.Customer acquisition.Optimizing of workflows.Organisation and coordination of the international fair exhibitors.Support for webpage.



Bundesverband Materialwirtschaft, Einkauf und Logistik e.V. (BME)

• Germany
• Non-profit Organizations
• 1 - 100 Employee

• Trainee Projectmanager

  • Mar 2009 - Sep 2009

  Monitoring of the supplier and buyer database.Customer care of Chinese suppliers ranging from the consultation and the submission of the proposal up to the implementation.Management and coordination of supplier and buyer requests.Acquisition of customers in China and Malaysia.

• Volunteer Public Relations

  • Dec 2008 - Feb 2009

  Set up an internal member database.Acquisition of new customers.Translation work (Chinese↔German).Making power point presentations.