Managing Director

• Jan 2022 - Present

As the General Manager of the Singapore business, I am entrusted with a range of crucial responsibilities. These include overseeing daily operations, allocating budgetary resources, formulating policies, coordinating business activities, motivating and monitoring staff, managing operational costs, ensuring excellent customer service, enhancing administrative processes, engaging with partners, recruiting and training employees, identifying business opportunities, and monitoring financial activities. Additionally, I collaborate closely with Senior Management to develop strategic initiatives aimed at transforming and expanding the organization's business activities to meet our objectives.In January 2023, after just one year, I was promoted to the position of Managing Director for the Singapore business. Show less

Professional Services Director

• Apr 2019 - Dec 2021

As a key leader in consulting engagements, my primary responsibility is to drive their successful execution. This involves various crucial tasks, such as planning and allocating resources, enhancing visibility across different departments, developing new services, and managing client relationships in the areas of Data & Analytics and SAP implementation. I work closely with management to meet internal expectations regarding essential business metrics, including utilization, revenue generation, responsiveness, communication with clients, and employee retention. Additionally, I serve as the primary point of contact for executive client escalation in matters related to professional services and implementation issues. To ensure that all operational functions in professional services align with company objectives and client needs, I collaborate with and influence stakeholders. Show less

Consulting Director (Data & Analytics)

• Jun 2015 - Mar 2019

As a Consulting Director at NTT DATA Business Solutions Singapore, I hold a crucial role in leading the Data & Analytics Practice. In this capacity, I work closely with senior management to provide effective leadership to the professional services team. Additionally, I collaborate with the Sales Team, actively engaging in sales activities to drive revenue growth from both new and existing clients.A special emphasis is placed on adopting a consultative selling approach, aiming to position NTT DATA as the trusted advocate and advisor for our clients' Business Intelligence and Business Analytics requirements. To achieve this, I facilitate seamless coordination between account management, support, and managed services, ensuring a holistic and integrated approach. By doing so, we aim to strengthen our client relationships and foster a perception of NTT DATA as a reliable partner in meeting their needs. Show less

Managing Consultant

• Jan 2006 - May 2015

In my role as a Managing Consultant, my primary responsibility is to lead project teams in the successful implementation of Business Intelligence and Data Warehouse Projects. I oversee the entire project lifecycle, taking a hands-on approach throughout each stage, including requirements gathering, solution design, implementation, acceptance tests, deployment, and post-deployment activities. With my expertise and project management skills, I ensure that all assigned projects are executed successfully. As a result, we have achieved a high rate of customer satisfaction, with many clients becoming recurring, long-term customers. Additionally, the success of these projects often leads to subsequent phases being planned, allowing for further growth and collaboration with our valued clients. Show less

Business Intelligence Solutions Architect

• Jun 2001 - Dec 2005

As a Solution Architect, my role encompasses the implementation of Business Intelligence and Data Warehouse Projects for our clients. I take on the responsibility of designing and executing effective solutions that meet their specific needs and requirements. With my expertise in this domain, I work closely with clients to understand their objectives and devise tailored strategies to achieve their desired outcomes. By leveraging my knowledge and experience, I ensure the successful implementation of these projects, delivering valuable business intelligence and data management solutions to our clients. Show less

Analyst Programmer

• Sep 2000 - May 2001

As a Java developer at the recently established regional Competency Centre of Excellence (COE) in Kuala Lumpur, my primary role involves collaborating closely with project managers based in Singapore. Together, our focus is on the SMART SLA Project, which aims to generate monthly SLA (Service Level Agreement) reports for key clients worldwide who utilize SITA Equant network services. My specific responsibility revolves around developing Java client-server interfaces that facilitate the scheduling, retrieval of necessary parameters, and execution of these reports. By leveraging my Java expertise, I contribute to the seamless generation of accurate and timely SLA reports. This ultimately supports our objective of providing exceptional service to our global clients who rely on the SITA Equant network services. Show less

Internship

• 1999 - 1999