Kwanele Zuma
Candidate Attorney at Tomlinson Mnguni James- Claim this Profile
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isiZulu Native or bilingual proficiency
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English Full professional proficiency
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Afrikaans Limited working proficiency
Topline Score
Bio
Credentials
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Payment Association of South Africa in Foundational Payments
Payment Association of South AfricaOct, 2013- Nov, 2024
Experience
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Tomlinson Mnguni James
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South Africa
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Law Practice
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1 - 100 Employee
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Candidate Attorney
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Mar 2021 - Present
Focused on commercial, commercial litigation and legal practice. I am working and learning from the best legal minds to solve different legal challenges and add positively value for our clients at every step of the journey. Focused on commercial, commercial litigation and legal practice. I am working and learning from the best legal minds to solve different legal challenges and add positively value for our clients at every step of the journey.
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Pattern Matched Technologies™
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South Africa
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Telecommunications
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1 - 100 Employee
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Manager
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Sep 2018 - Mar 2019
Managed general business operation and business development Managed general business operation and business development
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DriveEasy
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Johannesburg Area, South Africa
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Co-Founder
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Mar 2017 - Jan 2018
Co Founder of DriveEasy, an on demand driving school start up based in Johannesburg. Co Founder of DriveEasy, an on demand driving school start up based in Johannesburg.
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Standard Bank Group
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South Africa
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Financial Services
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700 & Above Employee
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Manager - Cellphone Banking Channel Analyst
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Jan 2014 - Dec 2017
My job includes but is not limited the following:Responsible for understanding market trends (both local and international) as well as customer needs and utilising this information to further develop and mould the Cellphone Banking and Online channels (Standard Bank App and Internet Banking) plans. Analysing the markets (including customers, competitors and the external environment) and turning this information into objectives to support the Cellphone Banking and Online channels (Standard Bank App and Internet Banking) plans.Ensure competitor and industry tracking and bench-marking are conducted for Cellphone Banking and Online channels (Standard Bank App and Internet Banking).Translate customer, segment and channel requirements into Cellphone Banking and Online channels (Standard Bank App and Internet Banking) solutionsResponsible for meeting success criteria (or measures) for every implementation as defined by Channel Convenience business case.Articulate solution requirements to business analysts, UX designers, project managers, IT and infrastructure, risk and compliance, change management, marketing and broader project teamsEvaluating and understanding where each product is in terms of its life cycle and providing support and input into further planning, Design and Build.Ensuring growth and development of functionalities throughout the product life cycle based on agreed channel plan.Propose a series of minor initiatives (in the PLAN, Design and Build) that improve online channel objectives as it pertains to initiative such as sale on the channels, channel registrations, channel product or service development plus customer retention. Drive Online channels continuous improvement initiatives and assist in aligning with strategic initiatives.Analyse customer experience scores from Customer Channels, Go Beyond and User Experience and propose corrective actions to improve customer experience. Show less
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Innovation and Channel Design
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Jan 2011 - Dec 2017
I delivered Cellphone Banking’s menu optimization and number consolidation. It consisted of consolidating all of Standard Bank’s Cellphone banking numbers and servise into one platform (*120*2345#). This was part of a larger IT and Infrastructure project. We recognized the need to add features and services at will benefit the customer directly. My colleagues and I in Business analysis, UX and designer, Project management, IT and Infrastructure, Risk and Compliance, Change Management plus Marketing optimized the channel. It resulted in;- Concise registration process- Quicker steps to complete activities on the channel- Add Personal loans, Funeral Plan and Credit Card leads generation on the platform. The change resulted in over 500 000 leads and sustained activity on the channel. Show less
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Inclusive Banking
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Jan 2011 - Sep 2013
I was part of the team that developed and ran the RingaMoreTuesday campaign to boost prepaid products on Cellphone Banking. I reported on the activities of the campaign and measured its effectiveness. I managed the Access Agent account opening POC between Standard Bank and MTN. Our was to align out agent distribution networks and sell each other’s products in Limpopo, Gauteng and Kwa Zulu Natal. We trained over 240 agents in the regions and the project was successful Delivered a research paper on South African Money Transfer Corridors to enhance the Inclusive Banking's Money Transfer product. We explained the money transfer corridors and way used to transfer money in South Africa. It include formal and informal ways to transfer cash plus the prices of each of the services. We recommended the pricing, distribution methods and distribution areas to sell the product. Show less
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Education
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2022 - 2022
University of Cape Town
Certificate Compliance Essentials -
2006 - 2010
University of Zululand
Bachelor of Laws (LLB), Law
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