Experience

CaseGlide

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Consultant

  • Apr 2019 - Present

  QA analyst responsible for testing a comprehensive insurance and litigation web application with complex rules and e-billing in a Microsoft centric environment (Azure, Github, .Net, etc). • Streamlined the testing process for a complex insurance and litigation web application, enhancing functional and performance metrics. • Reduced customer-reported issues by 80% through meticulous testing and detailed error reporting. • Ensured over 90% of all releases met deadlines while achieving a 92% error-free release rate, demonstrating consistent reliability. • Executed functional and regression test cases. • Managed defect tracking in Jira and triaged potential defects reported by customers. • Maintained open communication with stakeholders in daily scrum meetings while reviewing business requirements and authoring test documentation. Show less



Various

• Remote

• Quality Assurance Specialist

  • Mar 2015 - Apr 2019

  • Conducted comprehensive testing for e-commerce and financial service websites for diverse clients like the Georgia Department of Natural Resources (Wildlife Division), Honey Baked Ham, Skin Solutions, Advizr.com, and others. • Created test-related documents (test plans, test cases, scripts, requirements, UX reports). • Conducted manual, user experience, functional, and regression testing of websites. • Logged and maintained defects in Jira and approved production updates. • Conducted comprehensive testing for e-commerce and financial service websites for diverse clients like the Georgia Department of Natural Resources (Wildlife Division), Honey Baked Ham, Skin Solutions, Advizr.com, and others. • Created test-related documents (test plans, test cases, scripts, requirements, UX reports). • Conducted manual, user experience, functional, and regression testing of websites. • Logged and maintained defects in Jira and approved production updates.



Cie Studios

• Long Beach, California, United States

• Quality Assurance Consultant

  • Apr 2011 - Aug 2012

  Lead QA analyst responsible for testing mobile apps, .NET, Java and PHP based web applications. and games for clients in the automotive, consumer audio and biotech industries. • Reviewed business requirements to create test cases, scripts, and schedules while detecting scope creep. • Championed collaborative and productive work environment and prioritized employee well-being, enhancing workforce productivity. • Tested custom Android and iOS mobile applications and games in emulators, phones, and tablets. • Conducted usability analysis of mobile and web applications, demonstrating strong analytical skills and understanding of software development lifecycle. • Communicated status and managed stakeholder expectations regularly, clearly, and effectively, showcasing effective leadership and interpersonal skills. • Logged and maintained defects in Jira. • Approved builds for UAT testing. Show less



Mercury Insurance

• United States
• Insurance
• 700 & Above Employee

• Quality Assurance Consultant

  • Nov 2009 - Apr 2011

  QA Consultant responsible for the functional testing of critical web applications. Duties included, but were not limited to: • Served as a pivotal team member responsible for the functional testing of critical web applications, contributing to the company's digital transformation initiatives. • Reviewed business requirements and defect details meticulously, creating comprehensive test cases, scripts, and schedules, and detecting scope creep, ensuring alignment with project goals. • Developed detailed documentation, including test plans, cases, scripts, schedules, and matrix, demonstrating exceptional organizational skills. • Maintained both manual and automated test scripts in Quality Center, ensuring up-to-date and reliable testing resources. • Coordinated User Acceptance Testing (UAT) with business owners, ensuring software met end-user expectations. • Regularly communicated status updates and managed expectations of various stakeholders through daily and weekly meetings, fostering transparent and effective communication. Show less



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Quality Assurance Consultant

  • Jan 2006 - Jan 2009

  QA consultant responsible for testing a number of critical Disney web applications that produce over 2 billion in revenue. • Entrusted with the responsibility of testing several critical Disney web applications, contributing to the seamless user experience of Disney's digital platforms. • Reviewed business requirements documents meticulously to prevent scope creep and create comprehensive test plans, cases, scripts, traceability matrix, and schedules. • Created automated scripts for load testing using Loadrunner, monitoring scripts using Topaz/BAC, and regression testing scripts using QuickTest Pro. Also maintained manual and automated test scripts in Quality Center. • Utilized Microsoft SQL, DB2, and various SQL tools for verifying data and/or data transfers, ensuring data integrity. • Diligently executed, verified, and logged test defects until their resolution, showcasing commitment to delivering high-quality software. Show less



Pacific Capital Bancorp

• Banking
• 1 - 100 Employee

• Data Manager / QA Consultant

  • Apr 2005 - Dec 2005

  Test Data Manager responsible for data creation, aggregation and allocation for all testing efforts. • Created and managed test sets by querying an enterprise database using SQL or other client applications. • Allocated test datasets to all client testing groups. • Organized and cataloged all test data to ensure that all datasets remain pure and avoided data corruption as a result of various testing efforts. • Created Test Director training materials and administer Test Director training to QA managers and their subordinates. • Reviewed business requirements documents to write functional test cases and test scripts. Execute, verify and log test case defects. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Lead QA Consultant

  • Nov 2004 - Apr 2005

  Lead Quality Assurance consultant responsible for test coordination, documentation and management of test related communication between JPMC and a large multinational bank. • Rapidly familiarized myself with the JPMC Treasury Services infrastructure in an effort to coordinate testing efforts using a date driven testing model to ensure all planned functionality was tested prior to release. • Responsible for all test communication and coordination with an external JPMC client based in London as they pertain to integration, end-to-end and user acceptance testing. • Test lead for the following JPMC systems: Bm2, CFM and Message Switch • Created TSO training materials and provided trained the JPMC staff. Show less



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Product Design Lead

  • Jul 2004 - Nov 2004

  Lead product design initiatives; managed UI design, information architecture and graphical content for several Morgan Stanley web products including: Modelware, Research Link and Orchard • Interfaced with clients and product management, focusing on UI design solutions • Effectively communicated and collaborated with developers and the business unit to provide best solutions given aggressive deadlines • Rapid prototyping of page layout based on user interface/usability test results and business requirements • Responsible for maintaining usability standards • Successfully coordinated multiple concurrent projects, including developing and monitoring project timelines and assessing risk • Developed webpage's utilizing the following technologies: HTML, DHTML, javascript, .NET, ASPX, Photoshop, Imageready, etc. Show less



Stimulation Station

• United States
• Computer Games

• Designer & Developer

  • Jan 2003 - Jun 2004

  Design, development and testing of websites, online games, cd-roms, animation, corporate videos, logos, music, and promotional documents for clients such as NASA, The Syfy Channel, Lauryn Hill, Seedco, USA Networks, Emmis Communications, Island Records, Ecko Unlimited, The National Urban League and others. • Responsible for graphical design, information architecture and development of web and marketing strategies for clients •Document business rules and successfully QA test all applications developed by TSS resulting in 100% error free delivery of contracted work • Develop and manage multiple project timelines and external development resources Show less



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Quality Assurance Manager

  • Oct 2001 - Nov 2002

  Quality Assurance Manager for Research Link, Morgan Stanley’s global equities research application with over 100,000 users worldwide. • Managed and delegated tasks to local and international testers in NY, London, and India • Successful development & execution of quality assurance procedures, test plans, test scripts and test cases under very stringent deadlines resulting in timely turnovers and less down time • Successfully managed multiple concurrent projects, including developing and monitoring project timelines and assessing risk • Reduced number of potential bugs by thoroughly reviewing business and development requirements with relevant business units and development managers • Member of a “hand-picked” committee tasked to restructure end to end development. Duties were to review and revise the development process from creation of business goals and rules, to prototyping, consumer testing, and deployment • Used Mercury Winrunner to create automated test scripts for regression testing • Redesigned site GUI and optimized html for jsp pages resulting in shorter load times Show less