Kwaku Saforo

Global Support Engineer, Field and Projects (EMEA) at Speedcast
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Contact Information
us****@****om
(386) 825-5501
Location
GH

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Devon Bryan

Kwaku has been a one of a kind mentee that I have thoroughly enjoyed working with. His drive, ambition, motivation and passion for excellence is unmatched! I can’t wait to see where his career leads…

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Credentials

  • OneWeb OW70L
    Intellian Technologies
    Sep, 2022
    - Nov, 2024
  • ITIL® 4 Foundation
    AXELOS Global Best Practice
    Jul, 2022
    - Nov, 2024
  • Technical Support Fundamentals
    Google
    Jan, 2021
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Aug, 2021
    - Nov, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Jun, 2021
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Nov, 2018
    - Nov, 2024
  • Cybersecurity Essentials
    Cisco Networking Academy
    Mar, 2021
    - Nov, 2024

Experience

  • Speedcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Global Support Engineer, Field and Projects (EMEA)
      • Jun 2019 - Present

      • Boost trouble-ticket resolution times by 40% through proactive monitoring, analyzing, troubleshooting, and escalation (where necessary) of network infrastructure incidents, under agreed SLAs. • Lead multidisciplinary project teams in the planning, installation, configuration, and testing of IP and Satcom network infrastructure, both offshore and onshore while adhering to strict QHSE standards across the Sub-Saharan African region • Support Sales Engineering teams with technical know-how in both pre and post-sales environments, growing the company’s client base in the Ghana region by up to 50% • On-site/remote troubleshooting, resolution and documentation of offshore/onshore client IP and Satcom network infrastructure incidents under agreed SLAs. Show less

  • AirtelTigo Ghana
    • Ghana
    • Telecommunications
    • 200 - 300 Employee
    • Network Engineer
      • Jul 2017 - Jun 2019

      • Design and delivery of secure IP network strategies and road maps with network diagrams, process flow charts, and procedural guidelines, improving network efficiency by 30%. • Investigation and troubleshooting/fault-finding of enterprise-client network incidents • Configuration and installation of Cisco Routers, Switches, Access Points, and other IP network infrastructure for enterprise-client networks • Design and delivery of secure IP network strategies and road maps with network diagrams, process flow charts, and procedural guidelines, improving network efficiency by 30%. • Investigation and troubleshooting/fault-finding of enterprise-client network incidents • Configuration and installation of Cisco Routers, Switches, Access Points, and other IP network infrastructure for enterprise-client networks

  • EFT Corporation Limited
    • Mauritius
    • Financial Services
    • 1 - 100 Employee
    • Software Engineer
      • May 2017 - Jul 2017

      • Postilion project implementation, management, upgrade and support • Automated Teller Machine set up for banks; resolving related issues • Postilion project implementation, management, upgrade and support • Automated Teller Machine set up for banks; resolving related issues

Education

  • Cisco Networking Academy
  • Ghana Technology University College
    Bachelor of Science (BSc), Telecommunications Engineering

Community

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