Account Manager

• Nov 2022 - Present

Match Day Assistant

• Apr 2016 - Nov 2022

Actor/Presenter

• Sep 2015 - Nov 2022

Corporate Sales

• Jan 2019 - Mar 2022

Event Staff

• Nov 2017 - Nov 2020

Consumer Relations Representative

• Jul 2020 - Sep 2020

Membership Services

• Oct 2019 - Sep 2020

Customer Experience

• Mar 2020 - May 2020

Voiceover artist

• May 2016 - Apr 2019

Entertainment Operations & Host/Presenter/MC/Voiceover artist

• Oct 2012 - Dec 2018

Responsibilities include: - Providing exceptional customer service with the ability to engage with all levels of customers - To be able to deliver key promotional information to our customers accurately and succinctly. - Preparation and organisation of key monthly events such as our Deluxe Bingo Promotion, held at Crown Palladium. - Managing relationships with internal stakeholders, such as the Marketing department, before during and after every promotion/entertainment activity - Proactive approach to work with the ability to manage and prioritise various tasks during the day. For example, ensuring the smooth operation of Bingo off the gaming floor while taking care of gaming floor promotions at the same time. - The natural ability to collaborate with and influence the performance of my colleagues to ensure a team-oriented environment. - The use of our internal patron management database, where we can analyse and add key information to enhance our staff-patron relationship. This, in turn, allows my Marketing colleagues to gain a better understanding of their end customer. - Provide Sales & Administrative support to the Department when necessary. For example, the completion of a Daily Operations Report which highlights the jackpots won and prize money handed out for each promotion for the day.

Trivia Host/MC

• Feb 2018 - Nov 2018