Kushal Shinde

ICT Customer Support Officer at Wireless Nation
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ
Languages
  • English Professional working proficiency
  • Hindi Professional working proficiency
  • Marathi Professional working proficiency
Skills

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Experience

  • Wireless Nation
    • United States
    • Wireless Services
    • 1 - 100 Employee
    • ICT Customer Support Officer
      • Oct 2019 - Present

  • BT
    • Belgium
    • Financial Services
    • 1 - 100 Employee
    • Sr Advisor
      • Nov 2013 - Sep 2017

      · Responsible for troubleshooting broadband and phone faults and assisting UK based customers with a range of support queries· Up skilled for Digital Care Complaints [Voice, Webchat & Emails] and promoted as Senior Advisor with the Technical Complaints Resolution Team· Knowledge of handling escalations and troubleshooting methodologies· Managing Digital Care Complaints and Emails queue, preparing productivity and progress reports & working on research to improve process, customer service and productivity.· Conducting briefing sessions about process updates and providing floor support

Education

  • New Zealand Skills & Education College
    Diploma in Applied Network and Cloud Technology, Information Technology
    2018 - 2019
  • University of Mumbai
    Associate’s Degree, Business/Commerce, General
    -

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