Kushagra Tyagi

Technical Support Agent II at Call Box
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Contact Information
us****@****om
(386) 825-5501
Location
Washington, Oklahoma, United States, US

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Bio

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Credentials

  • Google IT Support Specialization
    Coursera
    Jan, 2021
    - Nov, 2024

Experience

  • Call Box
    • United States
    • Software Development
    • 100 - 200 Employee
    • Technical Support Agent II
      • Oct 2021 - Present

      Troubleshooting internal software issues, using my understanding of the telephony framework to diagnose and resolve carrier-level escalations, SQL, and maintaining total client satisfaction at the core of every decision. Troubleshooting internal software issues, using my understanding of the telephony framework to diagnose and resolve carrier-level escalations, SQL, and maintaining total client satisfaction at the core of every decision.

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • 91B Wheeled Mechanic
      • Feb 2019 - Dec 2020

      Kept vehicles fully mission capable on an annual basis and managed supply chain orders for the 40th brigade engineers battalion. Received an honorable discharge as an E4 (Specialist Rank) from active duty. Kept vehicles fully mission capable on an annual basis and managed supply chain orders for the 40th brigade engineers battalion. Received an honorable discharge as an E4 (Specialist Rank) from active duty.

  • Dallas County
    • Government Administration
    • 700 & Above Employee
    • Data Entry Clerk II
      • Dec 2017 - Nov 2018

      Supported the Comprehensive Energy Assistance Program (CEAP) for dallas county residents and handled sensitive customer information on a daily basis while maintaining full confidentiality. Supported the Comprehensive Energy Assistance Program (CEAP) for dallas county residents and handled sensitive customer information on a daily basis while maintaining full confidentiality.

  • Fry's Electronics
    • Retail
    • 700 & Above Employee
    • Computer Sales Associate
      • Jul 2016 - Nov 2017

      Assisted customers in the selection of computers and various electronics devices was the lead customer Service Representative for the department. Assisted customers in the selection of computers and various electronics devices was the lead customer Service Representative for the department.

Education

  • Dallas College
    Associate of Science - AS, Information Technology Systems
    2019 - 2021
  • Uplift Education-North Hills Preparatory High School
    Diploma of Education, 2.56
    2012 - 2016

Community

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