Kurumi Kawamura
Sale Supervisor at James Perse Enterprises- Claim this Profile
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Japanese Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Full Dtack Web Development Diploma
Concordia UniversityApr, 2021- Nov, 2024 -
Bartending Certificate
The Metropolitan Wine & Bartending SchoolDec, 2017- Nov, 2024 -
Food Safe Level1
Food Safety BCAug, 2019- Nov, 2024 -
Serving It Right
Responsible Service BCNov, 2017- Nov, 2024
Experience
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James Perse Enterprises
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Retail Apparel and Fashion
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100 - 200 Employee
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Sale Supervisor
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Apr 2023 - Present
• Build strong relationships with clients by providing tailored customer services such as celebrating their birthday, asking how they have been on their trip, and notifying them when we receive items they may be interested in via email, call, or text. • Conduct merchandising on the floor when receiving new arrivals as well as changing mannequins display weekly • Assist with receiving and organizing inventory and shipments • Work as a team to maximize store sales in the commission environment Show less
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Anirevo (Anime Revolution)
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Canada
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Events Services
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1 - 100 Employee
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Personal Assistant
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Apr 2022 - Nov 2022
• Planned and led the convention event which had about 200,000 participants over 3 days • Scheduled, and remind meetings and prepared any documentation or information needed for the meetings • Used various tools (Excel, Adobe Photoshop, Illustrator, Indesign, etc) to complete tasks such as creating promotional material and calculating budget • Reached out to staff members regularly to communicate and understand their needs • Planned and conducted virtual and in-person interviews for volunteers • Communicated with sponsors to brainstorm and suggest sponsor packages • Translated Japanese to English(English to Japanese) when the sponsor or guests only speak either language • Used WordPress to update the company website regular basis • Negotiated suppliers for event merchandise or staff meals to make sure it is within budget Show less
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Boutique STOCKMARKT
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Canada
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Apparel & Fashion
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1 - 100 Employee
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Floor Supervisor
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Sep 2021 - Mar 2022
• Merchandised visual layout and product displays entire store weekly • Understood seasonal and sale trends, and neighborhood to create an effective merchandising plan • Generated and submitted the report of visuals weekly • Assisted with inventory management such as receiving and despatching shipments • Provided appropriate information about products based on clients’ needs • Contacted regular clients by email or phone call when we received new items that may interest them • Merchandised visual layout and product displays entire store weekly • Understood seasonal and sale trends, and neighborhood to create an effective merchandising plan • Generated and submitted the report of visuals weekly • Assisted with inventory management such as receiving and despatching shipments • Provided appropriate information about products based on clients’ needs • Contacted regular clients by email or phone call when we received new items that may interest them
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SSENSE
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Canada
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Retail
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700 & Above Employee
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Customer Service Representative
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Sep 2019 - Jan 2021
• Answered both English and Japanese over 100 inquiries daily basis(phone calls and emails) • Provided resolution to clients including walking them through how to complete checkout, and update a customer profile on various devices on the SSENSE website and app • Used various tools and systems including Zendesk, Talkdesk, and Slack • Trained and monitored new hires for both Japanese and English agents • Answered both English and Japanese over 100 inquiries daily basis(phone calls and emails) • Provided resolution to clients including walking them through how to complete checkout, and update a customer profile on various devices on the SSENSE website and app • Used various tools and systems including Zendesk, Talkdesk, and Slack • Trained and monitored new hires for both Japanese and English agents
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gravitypope
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Canada
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Retail
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1 - 100 Employee
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Key holder
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Sep 2018 - Sep 2019
• Awarded for the best customer service in the store in 2018 • Top sales in the company's entirety in September and October 2018 • Generated conversations with customers to build genuine rapport and establish a regular clientele • Experience with hands-on footwear repairs regularly • Supported a team-based environment where commissioned sales associates can work cooperatively • Merchandised visual layout and product displays weekly • Assisted with inventory management and backend store operations Show less
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Darcy's Cafe
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Vancouver
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Assistant Manager
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Apr 2017 - Mar 2018
• Provided customer service through various tasks such as greeting customers, taking orders, solve customer objections, and relay information between the customers and kitchen/management • Used various barista related equipment (include making beverages, familiarizing oneself with new equipment, and maintaining upkeep of appliances) • Able to analyze and input day to day financial data • Assisted with the training of new staff for both front and back of house operations • Opened and closed of the shop(this includes cleaning up, closing the till, counting tips, etc.) Show less
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Education
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2021 - 2021
Concordia University
Web Development Diploma, Web Development -
2016 - 2018
Canadian College
Diploma, Hospitality Administration/Management
Community
