Experience

HUB Financial Inc.

• Canada
• Financial Services
• 100 - 200 Employee

• Product Support Technician II

  • May 2018 - Present

  Irving, Texas, United States -Provide product support to mortgage lenders nationwide for our companies online mortgage insurance tracking system -Provide training and coaching opportunities to lenders for accurate insurance reporting -Communicate with lenders to maintain lender placed and bank owned property insurance -Oversee and maintain lender insurance requirement borrower notices for quality, fluidity, and compliance -Manage department Outlook inbox and communications to necessary team members

• Quality Assurance Analyst

  • Jul 2017 - May 2018

  Irving, Texas, United States -Identified and reported areas of needed process improvement -Maintained monthly Quality Assurance Action Sheet inquiries based on department standards -Maintained accurate training material to ensure adherence to all policies and procedures -Initiated and sustained communication with clients and employees to maintain accurate information in the tracking system

• Mortgage Tracking Analyst

  • Aug 2016 - Jul 2017

  Coppell, Texas, United States -Responsible for analyzing and accurately keying insurance documentation and loan related forms into a loan tracking system. -Analyze and process a multitude of client and program related reports



Kurt Russel Photography

• Photographer/Owner

  • Aug 2014 - Aug 2016

  Dallas, TX -Capture the best photos in any setting or lighting conditions to insure client satisfaction and retention. -Provide a fun and comfortable presence to help ease camera jitters or nervousness. -Communicate with clients during shoots frequently to help them help me get the best shot. -Maintain an organized and consistent production to insure photos are ready on promised date. -Offer easy and convenient photo turn over options via dropbox link, usb flashdrive, & printing.



Neiman Marcus

• Opertions/Stock Manager for Cosmetics Department

  • Jul 2013 - Jun 2014

  Northpark Mall -Product distribution and security -Floor moves -Event set up and take down -Mark downs -Implementing stockroom rules and aisle maintenance schedules -Processed pallets of left over merchandise to be shipped to warehouse



Sir Speedy Printing and Marketing Services

• Customer Service Representative

  • Mar 2013 - Aug 2013

  Dallas, TX -Organizing workflow to meet tight client deadlines -Coordinating activities with outside vendors to ensure on-time deliveries -Attending to client concerns and complaints -Processing and entering orders into production -Resolving incoming inquiries -Processing orders in a professional, efficient, and timely manner -Provide superior customer satisfaction



The UPS Store

• United States
• Retail
• 700 & Above Employee

• CSR Print Production

  • Jul 2011 - Jan 2013

  Highland Park, TX -Managed customer services and dynamic package logistics -Directed daily store register and banking functions including cash deposits -Conceptualized and executed client print production projects -Oversaw customer mail distribution and document notarization -Developed outside marketing strategies -Controlled in-store eBay sales



BBVA Compass Bank

• Branch Associate

  • Jun 2010 - Jun 2011

  Richardson, TX -Managed bank retention programs and policies -Created branch employee future retention schedule system -Maximized product sales and customer satisfaction through strong client rapport -Assisted teller manager with vault and other branch operational functions



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Women's Shoes Sales Associate

  • Jan 2008 - Nov 2008

  Dallas, TX -Ranked top ten in sales out of 75 sales representatives -Developed on-going relations with high end shoe vendors -Managed shoe trends and inventory -Selected by company management to market top shoe trends to VIP clients at celebrity fashion shows