Consultant

• Aug 2023 - Present

Owner

• Jun 2019 - Present

Enterprise Service Desk Technician

• Apr 2023 - Aug 2023

Analyst

• Oct 2022 - Mar 2023

Current Project Assignment: Arizona Public Service (APS) Duration Min: 18 Months as Deskside Support Analyst (DSS-FSO), Deployment Date: 12-28-2022 Current Project Assignment: Arizona Public Service (APS) Duration Min: 18 Months as Deskside Support Analyst (DSS-FSO), Deployment Date: 12-28-2022

IT Support Technician

• Oct 2021 - Oct 2022

IT Support Technician for an outsourced IT staff and managed services provider responsible for coordinating advanced network services and performing remote and onsite tasks as a dedicated technician for a medium-sized business client and their vendors. - Supporting IT operations in CA and AZ from a centralized location. - Configured, deployed, and tested S2S VPNs for corporate partners. - Managing approximately 20 servers and 250 workstations for client assignment. - Migrated from G Suite to Microsoft 365 for cost-effectiveness and hybrid manageability. Show less

Desktop Support Analyst

• Feb 2021 - Oct 2021

Desktop Support Analyst responsible for performing all workstation administration tasks within predefined scopes for a financial technology company. - Supported a call center location as a desktop support professional. - Managed software installation packages via PDQ Deploy / Inventory. - Setup hardware for training rooms and production service floors. - Executed IT user acceptance training via onboarding presentations. Desktop Support Analyst responsible for performing all workstation administration tasks within predefined scopes for a financial technology company. - Supported a call center location as a desktop support professional. - Managed software installation packages via PDQ Deploy / Inventory. - Setup hardware for training rooms and production service floors. - Executed IT user acceptance training via onboarding presentations.

Information Technology Manager

• Jun 2020 - Feb 2021

Information Technology Manager for a drug and behavioral rehabilitation non-profit organization responsible for business computer operations and the security thereof with several offices.- Global administration of Microsoft 365 Admin and Security Compliance.- Migrated marketing webservers on WHM/cPanel (CentOS) to AWS.- Developed PowerShell reporting tool for Microsoft Excel 365 to track call center activities via CallTrackingMetrics API.- Organizational leadership of IT and R&D team members. Show less

Senior Full Stack Developer

• May 2020 - Jun 2020

- Development of proprietary content management systems.- Server administration for cloud virtual machine platforms.- Support for content writers and implementers across web systems.- Management of coding practices and code repositories.

Data Acquisition Specialist

• Oct 2019 - May 2020

- Data acquisition of marketing contact information across open sources.- Formatting of data for marketing tools and platforms.- Deliverance of well-fitted data to the marketing departments.

Full Stack Developer

• Aug 2019 - Oct 2019

Full Stack Developer responsible for coding for projects involving software application interfaces, content management system plugins, and web server administration.- Produced fixes for proprietary plugins within Wordpress instances.- Managed internal credentials for cPanel accounts for 612 domains.- Specialized in backend database development including data adaptations, normalizations, and final importations.

Information Technology Specialist

• Oct 2019 - May 2020

- Provided technical service to employees within a customized ticketing system. - Escalated trouble tickets to enterprise data technicians for server admin configurations. - Ensured end-user workstations and enterprise mobile devices were in operational conditions. - Approval recipient of custom-crafted user profile robocopy scripts. - Provided technical service to employees within a customized ticketing system. - Escalated trouble tickets to enterprise data technicians for server admin configurations. - Ensured end-user workstations and enterprise mobile devices were in operational conditions. - Approval recipient of custom-crafted user profile robocopy scripts.

Information Technology Consultant

• Jan 2017 - Aug 2019

Information Technology Consultant responsible for managing business-to-business information technology services thru exceptional support lifecycles of hardware and software applications. - Conducted remote network endpoint monitoring and management tasks in SolarWinds MSP. - Performed trouble ticket resolutions and time-tracking via AutoTask (PSA). - Supported day-to-day user onboarding and offboarding for multiple clients. - Assisted with phased migrations for Windows Servers and SQL Server applications. Show less

Web Application Developer

• Aug 2015 - Jan 2017

Web Application Developer responsible for database application development for asset and inventory tracking levering web technologies for a supply and distribution company serving hospitality clients. - Optimized future business objectives and initiatives with transformation from Excel to DBMS. Web Application Developer responsible for database application development for asset and inventory tracking levering web technologies for a supply and distribution company serving hospitality clients. - Optimized future business objectives and initiatives with transformation from Excel to DBMS.