Experience

Crescent Gold & Diamonds

• Canada
• Retail
• 1 - 100 Employee

• Store Manager

  • Mar 2022 - Present

  • Provide store and customer support for our financed payment options. Worked with the finance company to provide service solutions and improve overall financing support throughout the company.• Coordinated rollout and training of new merchandise program that is taking off in the stores, and providing an increase in store sales capability without a heavy investment of in-stock merchandise.• Produced several store sales and procedural training videos that are hosted on our employee training portal.• Provide general operations support for 80+ stores. As well as supporting the regional, office, and executive teams. • Engaged in store visits to identify opportunities for improvements, and provided positive store feedback to support the field and celebrate their successes.• Special project support and general problem-solving resource for the office/field• Hosted virtual manager meetings during pandemic, providing final edits on the presentations, and administrating the webinar sessions themselves.• Report directly to the company President and National Director of Sales



Charm Diamond Centres

• Canada
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Mar 2019 - Present

  • Taking the lead on team training and development• Looking for ways to innovate to drive traffic and sales in a changing retail market• Organizing special events to engage with customers in a meaningful way, while increasing awareness of our brand and services• Providing regular feedback to senior management regarding our best practices and opportunities for improvement

• Manager

  • Apr 2015 - Feb 2019

  Assisted in the setup and grand opening of two re-branded ‘Ben Moss’ locations, and led the training of the new management and sales teams for each store, while keeping my own store operational under shifting timeline conditions.Featured in a current company training/orientation video on the topic of company valuesDeveloped jewelry design skills and consulted with customers to create several custom pieces of jewelry, currently pursuing this skill on my personal time

• Sales Associate

  • May 2013 - Apr 2015



Moores Clothing For Men

• Canada
• Retail
• 400 - 500 Employee

• Wardrobe Consultant

  • Mar 2008 - Jun 2013