Experience

AMBROGIO INTERMODAL

• Italy
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Process Improvement Manager

  • Aug 2021 - Present



USG Professionals Belgium

• Belgium
• Staffing and Recruiting
• 1 - 100 Employee

• Consultant

  • Feb 2017 - Oct 2019

   Renewi Belgium, Dec 2018 - Aug 2019 Supervisor Secondments : Daily management of the waste disposal and collection process at large accounts (f.i. Nike, Friesland Campina), where Renewi has seconded a team of workers : Supervising and coaching 23 workers and 2 teamleaders, accountable SHE-related policies, planning of staffing and equipment at the customer locations. Single point of contact for customers : Coordination of the entire waste disposal and recycling process , optimisation of cost and ecological footprint.  Alcon-Novartis, Puurs Belgium, Feb 2017 - Oct 2018 1) Alcon Pharma Integration project with Novartis : Project support in the logistics, export and warehousing scope. Feb’17-Mar’18. Aligning procedures with Novartis requirements, in close cooperation with QA Logistics, Export and Warehousing. 2) Temperature controlled pharma logistics at Alcon: coordination of the conversion to a new type of temperature recorders with a database solution, in compliance with new FAGG requirements (Belgian Health Authorities) – Sep-Dec 2017. 3) Aviation security : organizing the (re)certification of Alcon as ‘Known Consignor’ – Apr-Oct 2018 Project lead for warehousing in cooperation with the 2 warehouse managers at Alcon Puurs and Bornem. Working out measures for compliance in terms of secure packaging, access procedures, screening and training of employees and contractors. • Working out and organizing training programmes • Giving class room trainings, developing an e-learning course • Working out a new process at Alcon for access control to airfreight zones in cooperation with HR and IT. • Preparing and assisting audits by the authorities Show less



Everlam

• Mechelen, Belgium

• Account Manager

  • Feb 2015 - Dec 2016

  • Sales Representative for PVB for the glass lamination industry (business to business), esp. for the Italian market • Regular customer visits (1 week / month) • Customer Service for Italian customers • Sales Representative for PVB for the glass lamination industry (business to business), esp. for the Italian market • Regular customer visits (1 week / month) • Customer Service for Italian customers



Kuraray Europe GmbH

• Germany
• Chemical Manufacturing
• 200 - 300 Employee

• Sales & Marketing Development Consultant

  • Jun 2014 - Jan 2015

  Continuation of previous function at DuPont. Background: The Glass Laminating Solutions business of DuPont was sold to Kuraray in 2014 , which eventually led to the foundation of Everlam in february 2015. Continuation of previous function at DuPont. Background: The Glass Laminating Solutions business of DuPont was sold to Kuraray in 2014 , which eventually led to the foundation of Everlam in february 2015.



DuPont

• United States
• Manufacturing
• 700 & Above Employee

• Sales & Marketing Development Consultant

  • Aug 2012 - May 2014

  Inside Sales & Distribution Management at Glass Laminating Solutions. • Sales of interlayers for the glass and photovoltaic industry, f.i. PVB and SentryGlas.• Inside Sales : newly created function in the business in order to better manage +/- 100 smaller customers, linked to the implementation of a customer segmentation project.• Inside Sales taken to the next level during 2013 by reorganisation of smaller quantity sales orders via distributors.• This channel allowed the sales of SentryGlas to smaller customers to grow 17% in 2013 vs. 2012 (in a period of a 15% decrease in sales to larger customers, 2013 was a crisis year in the glass industry). Show less

• Logistics Coordinator & Project Lead

  • Apr 2011 - Aug 2012

  • Commercial project leader for the implementation of a new modified polymer extruder for the European market (a 200 MM $ investment), follow up of the qualification process at customers , link between the sales & the supply chain organisation.• Implementation of logistic improvement projects with customers• Logistical support to sales and customer services , link to the Logistics Sourcing department of DuPont.

• Customer Services Supervisor

  • Sep 2005 - Mar 2011

  • Leading a team of +/- 20 customer service representatives• Recruiting and selection of new team members• Accountable for the service level, compliance with internal and external regulatory affairs• Coaching and training of teamleaders• Multiple reorganisations of the team in a period of financial crisis and lay offs at DuPont.• Project work : Six Sigma, Kaizen events, SAP-implementation



DuPont

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Team Leader

  • 2000 - 2005

  • Operationally leading a team of +/- 10 customer service representatives• Training & coaching• Writing and implementing internal procedures• Link between the sales organisation and other functions (customer services, logistics, finance and credit management) in order to work out improvement projects with customers.

• Customer Service Representative

  • 1995 - 2000

  Business Unit Packaging & Industrial Polymers • First point of contact for customers in respectively France, Italy, Spain, MEA, Germany, Eastern Europe.• Following up the order to cash process at customers, from forecasting to cash collection.• Customer visits (3-4/y)



Durot Shipping

• Antwerp Area, Belgium

• Sales Representative

  • 1993 - 1995

  Sales representative, 1993 – 1995 Selling vessel space in the Antwerp maritime sector. Sales representative, 1993 – 1995 Selling vessel space in the Antwerp maritime sector.



Durot Shipping

• Antwerp Area, Belgium

• Booking & Manifest Clerk

  • 1991 - 1992

  Booking & manifest clerk, 1991 – 1992 • Administrative follow up of bookings and manifest. • Daily customer contact by phone Booking & manifest clerk, 1991 – 1992 • Administrative follow up of bookings and manifest. • Daily customer contact by phone