Experience

TD Auto Finance

• United States
• Banking
• 700 & Above Employee

• Head of Retail Distribution

  • Feb 2021 - Present

• Head of Innovation & Operational Excellence

  • Apr 2019 - Feb 2021

  Farmington Hills, Mi

• Director, Manufacturer Sales

  • Apr 2016 - Feb 2021

  Director, Manufacturer Sales Lead sales executive responsible for developing the scope and strategic direction of the Manufacturer's sales channel Analyze, prioritize and engage client opportunities, while quantifying impact to organizational objectives Form lasting, profitable relationships with automotive manufacturers and captive finance companies, in pursuit of $4-5 billion in annual originations



TD Auto Finance

• Senior Manager, Sales Operations

  • Sep 2010 - Jun 2011

  Manage the support network for Field Sales, inclusive of Sales Support and Business Development Specialists, to bring efficiencies to the field sales force and exemplary service to dealer customers Optimize sales force productivity - measurement, technology and resource refinement, training / development, variable compensation Sales process development and execution for multiple product lines Develop an executable sales forecast, ensuring the profitability aligns with Enterprise and… Show more Manage the support network for Field Sales, inclusive of Sales Support and Business Development Specialists, to bring efficiencies to the field sales force and exemplary service to dealer customers Optimize sales force productivity - measurement, technology and resource refinement, training / development, variable compensation Sales process development and execution for multiple product lines Develop an executable sales forecast, ensuring the profitability aligns with Enterprise and shareholder targets Show less



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Manager, Sales Operations

  • Apr 2010 - Apr 2011

  Farmington Hills, MI Operations manager for field sales organization Manager for Sales Support and Business Development sales Responsible for developing operational efficiencies and creating strategic change

• Senior Manger, Process Optimization

  • Jun 2008 - Apr 2010

  Farmington Hills, MI Direct process change and strategic alignment of Customer Service / Collection organization Strategic leaderships Optimize process efficiencies Project management



Chrysler Financial, LLC

• Senior Manager

  • Jul 2008 - Aug 2010

  Servicing Process Optimization Executive responsible for all strategic process initiatives within the Collections and Customer Service organization Manager of vendor relationship and contractual agreements Compliance specialist in corporate and legal audit Establish training and recruiting development for 5 servicing centers, accounting for 1500 employees

• Manager, Sales Operations

  • Mar 2006 - Jun 2008

  Manage all strategic projects and initiatives, in concert with servicing and liquidating a $60 billion portfolio Conduit for all Executive communications to the national press (Automotive News, Bloomberg) Direct liaison to Executive management, Chrysler group and related finance partners Business assistant and consultant to the Vice-President of Sales & Marketing



DaimlerChrysler Financial Services

• Sales Manager

  • Jan 2004 - Mar 2006

  Develop, coach, and provide strategic direction to sales professionals in support of $5 Billion in annual sales and acquisitions Initiate market strategies in support of our business model, dealer, and manufacturing partners Manage through market conditions, adapt to shifting priorities, and deliver consistent dealer value and service

• Senior Dealer Relations Manager

  • Aug 2000 - Jan 2004

  Supervise, train, and coach the development of sales professionals, while supporting the strategic direction of the Business Center Sales Management Assess and dealer financial conditions, maintaining a thorough knowledge of proper lending guidelines. Responsible for implementing creative, competitive, and effective lending solutions Prepare and execute a comprehensive business plan that meets the needs of the dealer, brand partner, and Chrysler Financial

• Wholesale Credit Analyst

  • Sep 1998 - Aug 2002

  Analyze financial statements in support of corporate wholesale lending requirements Prepare credit packages for the growth of all wholesale, capital loan, real estate and special dealer finance requests (maintenance / acquisitions) Managed wholesale inventory in excess of $11 billion, ensuring dealer financial health and mitigating risk

• Customer Service

  • Nov 1996 - Sep 1998

  Adjustor through Supervisor Manage a team of professionals responsible for all customer service and collection activities accounting for $3 million in annualized corporate savings Evaluate employee productivity with planned strategies for managing delinquency and losses Resolution and conflict manager for all customer service inquiries