Experience

Morgan Run Resort & Club

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Rooms

  • Feb 2017 - Present



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Manager on Duty

  • Jun 2015 - Jun 2016



Loews Hotels & Co

• United States
• Hospitality
• 700 & Above Employee

• Training manager

  • 2007 - 2013

  • Conduct training curriculum mandated through Loews Hotels as well as a certified TIPS trainer• Regulated the training and accurate record keeping for the entire staff• Monitored customer satisfaction scores to see if there were opportunities to correct through training

• Front Office Manager

  • 2006 - 2007

  • Ensured compliance of front office, guest service, PBX and valet standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. • Resolved customer complaints; anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.• Assisted in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.• Manager on Duty Show less

• Executive Housekeeper

  • 2004 - 2006

  • Responsible to the hiring, training, and staffing of the housekeeping and laundry departments• Ensured the cleanliness of the guest rooms as well as the public areas of the resort• Work with the front office to ensure customer satisfaction

• Front Office Manager

  • 2002 - 2004

  • Ensured compliance of front office, guest service, PBX and valet standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. • Resolved customer complaints; anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.• Assisted in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.• Manager on Duty Show less

• Guest Services Manager

  • 1999 - 2002

  • Assisted the Front Office Manager with the smooth running of the Front Office.• Responsible for the registration process and communicating all guest wishes and concerns to appropriate departments. Ensuring the satisfaction of all guests.• Cash handling; reviewing and posting all billing to guests of the resort.

• Bell Captain

  • 1994 - 1999

  • Directed the workflow of the bell staff• Responsible for the staffing, recruitment, training of bell and door staff