Experience

Paradigm Direct

• Financial Services
• 1 - 100 Employee

• Customer Service Specialist

  • Jun 2019 - Present



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Analyst

  • Jan 2017 - Present

  Support clients database management and healthcare technology.

• Support Analyst

  • Jan 2017 - Jun 2019

  • Manage a team of associates to make sure inbound and outbound client needs are met. • Evaluate and score associates to ensure the quality of customer service. • Develop, organize, and carry out plans to meet customer needs and campaign goals. • Managed multiple databases and reports to make sure client’s needs were being met. • Take on special assignments to help clients who needed additional technical support. • Host and serve as technical support on weekly webinars. Also served as support for clients and webinar presenters. • Schedule meetings and teleconferences for members of the sales department. • Create and manage new orders in multiple databases. • Assist with compliance regulations. • Take incoming calls from customers and assisting them with issues on various campaigns.



IRS

• Egypt
• Real Estate
• 1 - 100 Employee

• Tax Examining Technician

  • Feb 2011 - Oct 2011

  ▪ Examine multiple forms and tax documents for accuracy ▪ Correct mistakes on numerous tax forms, including Unpostable Codes 156, 157, 166, 176, 188, 198, and 610, by using multiple Command Codes within the IDRS (Integrated Data Research System).▪ Analyze established, and adjusted balance information for accounts. ▪ Examine multiple forms and tax documents for accuracy ▪ Correct mistakes on numerous tax forms, including Unpostable Codes 156, 157, 166, 176, 188, 198, and 610, by using multiple Command Codes within the IDRS (Integrated Data Research System).▪ Analyze established, and adjusted balance information for accounts.



National Association of Intercollegiate Athletics

• Eligibility Services Representative

  • Aug 2011 - Aug 2011

  •Analyze high school transcripts and other academic documents.•Correspond with students, parents, and high school personnel by phone and email•Use all information available to determine eligibility of high school student athletes to compete at NAIA colleges. •Analyze high school transcripts and other academic documents.•Correspond with students, parents, and high school personnel by phone and email•Use all information available to determine eligibility of high school student athletes to compete at NAIA colleges.