Cloud Engineer - AZURE Exchange online TEAMS Intune

• Jan 2021 - Present

UC Skype AVAYA Exchange Polycom Luware Service Delivery Support Engineer

• Jun 2017 - Aug 2022

Skype for Business (Unified communication) / Support Engineer & Exchange Engineer 2nd line. 06/2017 – NOW OS: Windows 7/10 and Server 2010 – 2012 Resolve Lync/Skype for Business 2015/2016 issues. Skype Server Administration/User management. Exchange portal user management Skype response group creation/administration LUWARE response group creation/administration LUWARE User management Active Directory user and group management. Active Directory Delegation management Avaya MACD handling. Polycom support Show less

UC skype Engineer

• Aug 2015 - Jun 2017

OS: Windows 7/10 and Server 2010 – 2012. O365 Skype for business migration from Avaya Resolve Skype for Business 2015/2016 issues. Skype Server Administration/User management. (no installation) Skype response group creation/administration LUWARE response group creation/administration LUWARE User management Active Directory user and group management. Active Directory Delegation management SEFAUTIL BAU process creation. User/IT Manual update and creation for Skype for Business Show less

2nd line engineer - SCCM

• Feb 2015 - Dec 2015

SCCM software distribution and restaging’s SCCM software distribution and restaging’s

Senior IT Support Engineer

• Jan 2013 - Dec 2014

• Support User environment: more than 10.000 + • OS: Linux Ubuntu, Windows XP, Windows 7, Windows 8 and Server 2003 – 2012. • Hardware & Software Installs and Solve incidents from 1st line. • Active Directory user and group management. (Microsoft Server 2003 – 2012) • Formation to end users about WIN7. • Adobe & Microsoft Office 2010 – 2013 / O365 – Solve incidents from 1ste line. • Microsoft Office 2010 – 2013 – O365 Specialist • Monitoring Workstation, Server and Application error logs. • Identity and access Management (SAP, AS400 and Active Directory) Users – Create individual users. Groups – Manage permissions with groups. Permissions – Grant least privilege. Auditing – Turn on AWS Cloud Trail. Password – Configure a strong password policy. MFA – Enable MFA for privileged users. Roles – Use IAM roles for EC2 instances. Sharing – Use IAM roles to share access. Rotate – Rotate security credentials regularly. Conditions – Restrict privileged access further with conditions. Root – Reduce/remove use of root. • Documentation of new users guides. • Symantec Software portal for application installations from distance. • Service Now: Ticketing system • Create Documentations (Technical) Show less

IT System Engineer

• Oct 2012 - Dec 2012

• Support User environment: more than 2000 + • OS: Linux Ubuntu, Windows XP, Windows 7 and Server 2003. • VMware Workstation 10: create new virtual sessions and test some applications. • Installing new servers, printer’s workstations. • Install and deploy new tools (MS Lync, O365, MS Office, Kluwer apps,..) • Updating and reorganize New Patch installations. • Identity and access Management (SAP, AS400 and Active Directory) • Add some rights from Active Directory • Updating security patches. • Symantec Software portal for application installations from distance. • Install meeting rooms, Hardware & Software. • Install Hardware in Expo’s. Show less

IT Wintel & Release Manager (Engineer)

• Feb 2010 - Aug 2012

- Manage non-production environments, prepare and manage the installation of packages, releases and hotfixes • Support User environment: more than 15.000 + • OS: Linux Ubuntu, Windows XP, Windows 7and Server 2003 – 2008. • Create new TEST and QA environments • Managing TEST and QA environments • Planning and Run a series of system tasks in test, QA and prod environments • Being a point of contact in coordinating releases • Perform active monitoring of planned actions • Identify, track and manage risks and issues in production • Report information required to release manager • SharePoint Technical and Functional problems solving and documentation. • Loading, Distribution and commit in UNIX • HP Openview & Service Now: Ticketing system • VMware for virtualization. Tools • Software catalog • PCAC • PCDD • VMware Show less

Belgacom

• 2011 - 2012

IT 2nd line Support Engineer

• Mar 2008 - Mar 2010

Dexia Asset Mngmnt 2nd line Support Engineer & VIP Support – Bank Sector 03/2008 – 01/2010 • Support User environment: more than 15.000 + • OS: Windows 2000, Windows 7 and Server 2003. • DESKTOP support • Doing rollout of hardware • BLACKBERRY & PDA Support/Administration (Support Mobile devices around 5000 Users internal Dexia) • Installing Network printer • Laptop support • Bloomberg support • Stock Management • HP service manager • I-Mac support = Few user had I-Mac on site for publishing and designing - given hardware and software • Support for those users. Tools = - Win NT, W2K, Win XP, Vista • Outlook, Office 2003, 2007 • Network printers Show less

IT 1st line Service Desk Engineer

• Feb 2006 - Feb 2008

1st line Helpdesk Agent & VIP – Bank Sector 01/2006 – 02/2008 1st Line support NL, FR, EN, TR 2nd Line support for ADSL, Cable, Wi-Fi, VPN/ ADSL/CABLE Support for user working home • Support User environment: more than 15.000 + • Support for PDA’s (Palm, Blackberry) • Support for VPN connections (Wireless and ADSL) • +- 50 Tickets/ everyday 90% solved • 10% dispatching to the right team “2nd line” • User administration create modify accounts • Mail administration • BLACKBERRY & PDA Support/Administration (Support Mobile Devices around 15.000 users BENELUX and foreign countries) • Configuration of ADSL Routers/ Wifi Routers • Support Phone banking for Ireland Tools = - Win NT, W2K, Win XP, Vista • Outlook, Office 2003, 2007 • Citrix Administration • Network printers • Bank tools (BOB, Carla, Isabelle, Pacific, Risico portrait,…) • VPN, ADSL, Mobile Xpressway info net • SecurID card administration Show less

Technical Coordinator

• Jan 2005 - Dec 2005

Follow-up of the good working of Desk side Support in EEME Solving Urgent Issues with LANDesk (Remote soft ) Following Server downs in EEME with shifts of 24x7 Checking the SLA of tickets Coordinating Agents to find solution and contact person. Working with clarify and Vantive ticket system Tools = Lotus Notes, Clarify, BSSR, LANDesk Master foods - 1st and 2nd line Follow-up of the good working of Desk side Support in EEME Solving Urgent Issues with LANDesk (Remote soft ) Following Server downs in EEME with shifts of 24x7 Checking the SLA of tickets Coordinating Agents to find solution and contact person. Working with clarify and Vantive ticket system Tools = Lotus Notes, Clarify, BSSR, LANDesk Master foods - 1st and 2nd line

PC- ENGINEER

• Feb 2001 - Jun 2003

Installation and upgrade of workstations "NT4, Win95, Win2000" Making Backups with SQL of SQL DB. Creating DB with SQL Server 7 Creating mailboxes under EXCHANGE 1st and 2de line support. Upgrade Shops to Euro. Installation networks and Hubs Installation new Shops of new shop in BENELUX Installation and upgrade of workstations "NT4, Win95, Win2000" Making Backups with SQL of SQL DB. Creating DB with SQL Server 7 Creating mailboxes under EXCHANGE 1st and 2de line support. Upgrade Shops to Euro. Installation networks and Hubs Installation new Shops of new shop in BENELUX

PC Support Specialist

• Jun 2000 - Feb 2001

Installation of workstations "NT4 , Win95, Win2000 " Make Backups. Installation and upgrade of Notes, Installation and upgrade of SmartSuite 123, Install networks and Hubs 'patching'. Stock management. Install Network printers. Creating Notes database. Installation of workstations "NT4 , Win95, Win2000 " Make Backups. Installation and upgrade of Notes, Installation and upgrade of SmartSuite 123, Install networks and Hubs 'patching'. Stock management. Install Network printers. Creating Notes database.

PC- ENGINEER

• Jan 2000 - Jun 2000

Installation of NT workstations, Installation of Network printers, making Backups. Making DB with Lotus Notes. Upgrading Lotus Notes from release 4 until 5. Installation of Sis. Install of Pcanyware. 1st and 2de line support Support with Pcanyware. And Patching Installation of NT workstations, Installation of Network printers, making Backups. Making DB with Lotus Notes. Upgrading Lotus Notes from release 4 until 5. Installation of Sis. Install of Pcanyware. 1st and 2de line support Support with Pcanyware. And Patching

PC- ENGINEER

• Jun 1999 - Dec 1999

Install NT workstations and NT servers. Upgrade from NT 3 to NT 4. Hardware upgrade. Install Net wizard. Install local network printers. Making accounts, privileges and rights. Install Office packets. Install networks "protocols and patching, installation hubs. 1st and 2de line support. Install NT workstations and NT servers. Upgrade from NT 3 to NT 4. Hardware upgrade. Install Net wizard. Install local network printers. Making accounts, privileges and rights. Install Office packets. Install networks "protocols and patching, installation hubs. 1st and 2de line support.

PC- ENGINEER

• Jan 1998 - Jun 1999

Installations and tests of programs for electronic elections. Making DB with Access. Installation servers for the day of election and support them. Installations and tests of programs for electronic elections. Making DB with Access. Installation servers for the day of election and support them.

PC- ENGINEER

• Jun 1997 - Dec 1997

Installation of workstations with Windows 95 + upgrade, sharing of printers and documentation, Making intranet pages. Installation of workstations with Windows 95 + upgrade, sharing of printers and documentation, Making intranet pages.

ENGINEER

• Jan 1996 - Jan 1997

> Installation of workstations " Windows 95 + NT4 " Installation of NT 4 servers Programming in Access Creating Web pages with HTML Working with Word, Excel, PowerPoint and outlook. Analysing of problems. Installing network. Additionnal training => IBM: Lotus Notes 5, SmartSuite 123, Windows 2000 Professional, IBM Network. => Spector: SQL Server 7 => UCB: Win Xp, office Xp, Outlook, Remedy, VPN, Video Conference Exchange server 2003 => Master foods: Magic, VPN, Novell, Lotus Notes 6 => Syntra; Company management, Accounting 2002-2003 Show less