Experience

Level Up Mortgages

• Canada
• Real Estate
• 1 - 100 Employee

• Digital Marketing Operations Specialist

  • Apr 2023 - Present

  🔹Successfully complete multiple administrative tasks, including scheduling meetings between the CEO and other team members, reminding the CEO of projects and deadlines, and creating outlines and agendas. 🔹Manage the production and release of a YouTube video series by collaborating with a team of individuals, including the CEO, editors, other YouTube creators, and apprentices. 🔹Developed an email marketing campaign to promote the masterclass created by the CEO. 🔹Created an operational guide with numerous tasks to facilitate the onboarding of new employees and apprentices. Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Virtual Administrative Assistant

  • Jan 2022 - Jun 2023

  🔹 Collaborated effectively with clients to develop high-impact email marketing materials using cutting-edge digital tools, resulting in increased revenue and customer engagement. 🔹 Supported team members and worked independently to meet tight deadlines and deliver high-quality work on time. 🔹 Implemented and maintained robust online filing systems, CRMs, and digital documentation, ensuring seamless access to critical information across departments. 🔹 Designed and generated insightful reports, queries, and forms utilizing over 200+ CRM data entries in Access, enhancing data-driven decision-making and process optimization. 🔹 Enforced best email practices to minimize spam complaints and maximize open and click-through rates during email campaigns, driving optimal outcomes for clients. 🔹Spearheaded email communication strategy, including managing inboxes and providing timely responses to customer complaints and inquiries. 🔹Provided exceptional customer service by answering phone calls, addressing issues, and developing solutions to meet customer needs. 🔹Managed the printing of over 600 certificates in a one-month period, ensuring accurate spelling and grammar to deliver high-quality materials to clients. 🔹Oversaw website maintenance and managed customer maintenance fee payments to optimize the customer experience and drive retention. 🔹Developed and implemented customer-centric email campaigns that boosted engagement and conversion rates, resulting in increased revenue and customer satisfaction. Show less



Luminous Now

• Digital Marketing Specialist

  • Dec 2022 - Mar 2023

  🔹 Edited and refined 3 case studies to showcase successful campaigns and engage potential clients. 🔹Designed a partner proposal template using brand guidelines to ensure consistency and enhance brand recognition. 🔹Leveraged the Webador software to build a high-quality landing page that not only showcased the client's brand but also increased web traffic and conversions. 🔹 Produced compelling content from video footage, aligning with the brand's messaging and values to strengthen brand awareness and appeal. Show less



Indiana State University

• United States
• Higher Education
• 700 & Above Employee

• • Mar 2016 - Dec 2019

  🔹Greeted patrons in the Student Recreational Center and assisted with the navigation of students, alumni, and visitors by staying up to date with SRC's policies and amenities🔹 Enforcing policy and informing policy changes by identity proper identification from patrons when entering Student Recreational Center 🔹Resolved customer complaints by remaining calm and positive to assess the needs of the situation

• • Aug 2016 - May 2019

  🔹 Nurtured over 30+ residents on community expectations, campus resources, and academic support 🔹Planned and facilitated over 15 programs for residents, including social, educational, and recreational by personalized events based on the need of the community🔹Conducted regular meetings and facilitated communications, ensuring coordination and cooperation among residents 🔹Constructed emails weekly to effectively communicate with residents about upcoming events and policy changes Show less

• • Aug 2016 - May 2019

  🔹Organized and Distributed all incoming mail and packages by efficiently filling out proper packing forms for +50 residents 🔹Answered any incoming calls in a friendly and professional manner by speaking clearly and not giving out any sensitive information and applying best phone practices 🔹Assisted with the navigation of 100+ students and visitors by researching current campus activities



Chicago Children's Theatre

• United States
• Entertainment Providers
• 1 - 100 Employee

• Development Assistant

  • May 2019 - Aug 2019

  🔹Updated and maintained accurate Development/Board electronic files, including bios and historical giving documentation, for internal use by properly formatting new information in a clear and concise manner 🔹Communicated and Assisted the Associate Director of Development with updating gift acknowledgment and benefit fulfillment by locating online and paper documents to ensure the correct information was being presented 🔹Coordinated programming for BOING Family Fest by overseeing different segments within the event and creating signage and other digital marketing materials to be distributed to attendees of the event Show less



Polished Bricks

• Volunteer Community Service Coordinator

  • Aug 2017 - May 2018

  🔹Successfully coordinated and supervised 3 community service projects within the local community to motivate club members to become more aware of needs both on campus and within the local community 🔹Established overall goals and assigned the specific tasks for each community service project to club members based on the needs of the services project 🔹Generated community service hours report for each member to bolster their community service commitments 🔹Constructed a letter of proposal to the women’s auxiliary of Post 972 to fund and coordinate a community service project for the veterans’ families within the community Show less



Special Olympics Indiana

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Volunteer Coordinator

  • Aug 2016 - May 2017

  🔹Recruited 20+ volunteers for Special Olympics Indiana Men’s Basketball Tournament by implementing personalized initiatives for diverse groups on campus and increasing volunteer retention by 15% in a 4-month period 🔹Raised funds from multiple local businesses by speaking directly to donors and created a personalized script to support best practices in asking 🔹Managed and coordinated an online scheduling system for 20+ volunteers to complete the registration process by conducting thorough research and testing 🔹Organized a partnership with the Indiana State University football team by formulating an agenda with the head coach and implementing timelines to help set up for Special Olympics Indiana Men’s Basketball tournament and future events Show less