Experience

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• Assistant Manager After Sales, Parts and Customer Relation

  • May 2022 - Present

  To lead After Sales Service and Customer experience team in delivery of the short term and long term strategic and financial objectives : · To deliver a profitable after sales service by exploring and exploiting all possible revenue streams in the market. · To drive the improvement in product quality through the interface between Consumers / Marketing / Manufacturing and Suppliers and take corrective measures to ensure consistent delivery of product quality and customer satisfaction. · To manage all After Sales Service KPIs (cost, first time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency. · To ensure excellent customer service delivery at the Customer Care Centre at all times. · To ensure proper repair order flow to satisfy warranty requirements. · To work with the parts department as appropriate to ensure proper stocking of high use parts (Fast Moving) and Follow up the stock of spare parts periodically to keep a balanced stock. · To obtain competitive bids on all tools, equipment and supplies for cost maximization. · To monitor the team to ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly. · To proactively plan for service business expansion (Network expansion and development) · Managing and Controlling end to end process for vehicle type registration and homologation in terms of legal documents. · Managing and Controlling vehicle distribution process to ensure demand fulfillment Show less



PT. Astra International Tbk- Honda (Astra Motor)

• Indonesia
• Automotive
• 700 & Above Employee

• AfterSales Service & Networking Supervisor

  • Jan 2016 - Apr 2022

  Responsible for overall Astra Honda dealer development, including dealer servicing and performance index to perform growth and profitability : · To Manage KPI to achieve dealer revenue (service unit entry, cost revenue, spare part sales). · To Maintain ongoing communication with management and principal regarding all issue related with service and quality of unit in daily base. · To Manage for workshop evaluation and people development. · To Manage for development and enlarge authorized Astra Honda dealer. · To Ensure that all support and service is conducted and in line with KPI. · To Maintain warranty and customer feedback. · To Maintain CRM and customer focus Show less



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Arrangement Senior Specialist

  • May 2012 - Dec 2015

  To lead part management, vehicle specification, and design specification in term of strategic objective : · Manage project of new vehicle launch into the market (domestic or export) starting from part availability (purchase order issuance for local and import supplier, product part standard cost making, supply part matrix, master part data in system), trial purpose (prepare bill of material, vehicle specification list) until mass production (design change control, cost reduction purpose). · Manage plant vehicle technical specification. · Manage and update design change (coordination with local supplier for trial phase of design change), also coordination with vehicle engineer or R&D in term of VA/VE, quality up, and cost reduction purpose. · Monitor and work with local supplier and IPC (international part center) as counterpart for trial purpose during project phase. · To proactively update Government rules description (Peraturan Pemerintah) especially for import part control (HS code), for trial purpose until mass production. Show less