Experience

Linxa

• Türkiye
• Telecommunications
• 1 - 100 Employee

• Vice President, Global Sales

  • Jul 2017 - Present



Telarix - a Vista Equity Partners company

• Account and Business Development Director - EMEA

  • May 2016 - Jul 2017



.

• United States
• Restaurants
• 1 - 100 Employee

• Career Break

  • Nov 2015 - Apr 2016

  Lucky enough to take a career break, pursuing other interests and activities including but not limited to:• Consultancy (free advice and soundboard)• Volunteering• Traveling• Keeping Fit• Movie Production (Finance and Post Production activities) Lucky enough to take a career break, pursuing other interests and activities including but not limited to:• Consultancy (free advice and soundboard)• Volunteering• Traveling• Keeping Fit• Movie Production (Finance and Post Production activities)



Huawei Technologies

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Director - Business Development

  • May 2015 - Oct 2015

  Member of the Global Solutions Elite Team, focusing on Business Support Systems, Digital Transformation (Mobile Money, M2M, Content, IPTV etc.) and Hosting Solutions / Software as a Service for Mobile Network Operators (MNO), Mobile Virtual Network Operators (MVNO), Carriers and all types of Telecommunication companies:• Leading and directing Huawei's first UK Hosting centre sales opportunity• Creation and ownership of UK and Ireland hosting sales pipeline with significant progress• Building and sustaining great relationships at all levels internally and with external customers / operators• Co-ordinating and facilitating new and evolving product / solutions internally, ensuring sales collateral is up to the highest standard• Create awareness within Mobile operators of Huawei's Hosting Services and opening doors by utilising personal network• BSS and Digital Transformation hosted platform focal point• Onboarding new team members and supporting / coaching other team members and staff



i-conX solutions

• United Kingdom
• Software Development

• Vice President - Global Business Development

  • Apr 2014 - Mar 2015

  In my role as part of the Executive Management Team, My primary responsibilities include;• Business Development and Pre-Sales Tasks and Engagement• Account Management• Participation in Conferences and Trade Shows• Internal and External Projects Management• Reporting to the CEO as part of the Executive Management Team• Subject Matter Expert for Interconnect, Routing Optimisation and Industry knowledge

• Vice President - Asia

  • Aug 2012 - Apr 2014

  In my role based in South East Asia, My primary responsibilities include;• Reporting to the CEO as part of the Executive Management Team• Project and Steering Committee Management• Commercial Negotiations• Conducting Sales and Pre-Sales activities with in the Asia Pacific Region• Assisting with Account Management activities with Senior Onsite presence• Participation Marketing activities such as Conferences and Events



Ascade

• Mexico
• Business Consulting and Services
• 1 - 100 Employee

• Pre-Sales Manager

  • Mar 2012 - Aug 2012

  * Provided pre-sales support to Ascade’s European/African customers* Conducted Product presentations and demonstrations* Proposal creation tailored to specific requirements* Managed and provided response to RFPs* Assisted with Business Case development* Worked closely with Sales Directors and Account Managers and successfully maintained and expanded relationships with named accounts as well as new customers* Actively provided feed back of customer needs to product management and R&D departments * Participated in customer events, trade shows, User Group meetings etc.

• Product & Pre-Sales / Sales Manager

  • Nov 2009 - Nov 2011

  A diverse and multi-functional role which deepened my expertise in the interconnect billing domain. Responsibilities included: New Business Development & Pre-Sales • Successful lead generation and new business introductions.• Conducted high standard of presentations and meetings, building confidence and strong relationships with C Level and subject matter expert audiences.• Full Ownership of RFP process including Bid review and go/no-go recommendations, determine level of resource commitment, creation of document pack structure, functional compliance documents/matrix, creation of SOW.Partner & Key Account Management • Successfully negotiated, managed and retained an existing customer.• Project managed a successful implementation of the interconnect billing system from contract sign to UAT and go live.• Managed successful international country campaigns and partnership agreements with local in- country partners.Product Development & Marketing • Responsible for driving development of interconnect billing solution, with successful launch of new version.• Assessed market trends and captured customer & industry requirements to create and manage Product Roadmap, with successful deployment of features and functionality.• Maintained marketing collateral and User Guides in line with new system features and functionality



Subex Azure

• United Kingdom

• Business Consultant, EMEA

  • Dec 2007 - Nov 2009

  The purpose of my role was to build strong relationships with our Telco clients, consult on their interconnect billing and least cost routing business and project objectives, and ensure the Subex team delivered the best solution to meet client requirements.Key activities included: • Understanding customer requirements and translating them into a configuration design for Interconnect / Least Cost Routing and Revenue Assurance Products.• Leading analysis and documentation of customer requirements on Interconnect and Least Cost Routing Projects.• Prepare the final report to customers where required – particularly for Trial/POC projects.• Produce Statement of Work and scope documents (e.g. for proposals, contracts).• Lead the team’s identification and understanding of monitoring points, data sources, data formats, interface requirements, and data transfer requirements• Guide, support and mentor off-shore development team, on-site engineers, Subex and customer test teams and other team members.



Lycatel

• Telecommunications
• 300 - 400 Employee

• Financial Controller, Wholesale (Contract)

  • Aug 2007 - Nov 2007

  Responsible for all Wholesale Finance Activities Including:• Creating process and control mechanisms for Wholesale Finance ranging from reconciliations of Carrier invoices to treasury hand off point.• Set-up and creation of all processes and control for wholesale selling of voice minutes.• Arranging and maintaining bank guarantee’s with major banks and carriers.• Introduction of Credit risk processes.• Creating reports for financial operations, management summaries, daily / weekly dashboards.• Building relationships with other carriers. • Migrating wholesale activities to off shore offices in India.• Managing a team of 5 in the UK and 5 in India.• Creating objectives and performance management for the 2 teams and arranging review schedules.



Hutchison 3G UK Ltd

• Interconnect Settlement Manager

  • Jun 2005 - Jul 2007

  Owned the financial relationship between 3 and the other UK network operators. My responsibilities included:• Utilised abilities in communication, influencing, organisation and commercial awareness.• Being an active member of new products and services project teams dealing with MVNO and transit offerings etc. • Managing a team of 5 with full responsibilities of Interconnect and wholesale billing.• Achieving production of invoices (circa £50 Million per month) to other carriers on calendar day 1, improving cash flow.• Reconciling other carrier invoices against internal cost of sales by working day 20.• Accrual preparation for revenue and accounting purposes.• Data Reference/Call Scenario between operators setup and maintenance in InterconnecT.• Suspense clearance through Error Summaries, achieving 0.0001% of total CDR’s.• Interfacing with other departments including Switching, Mediation and Carrier services.• Continuing analysis of traffic on a daily basis incorporating daily record counts from mediation to InterconnecT.• Managed new product implementation and conducting UAT on InterconnecT with ownership of sign off’s including setting requirements in mediation and networks.• AIT and other dispute resolutions achieving no disputes against 3 and chairing disputes forum with other departments.• Providing support to the commercial department in analysis, meetings and other ad-hoc tasks.• Creating plans and organizing team work loads as well as objective setting.• Working on new concepts and ideas from a Wholesale billing prospective.• Ensuring all processes and procedures are up to date and accurate.



COLT Telecom

• United Kingdom
• Telecommunications

• IOA Billing Manager

  • Sep 2004 - Jun 2005

  • Setup of brand new Department in India, including recruiting, training and managing of 15 new staff as well as testing of IT systems (Intec InterconnecT).• Migration and planning of work loads from European departments to the newly setup Indian department.• Co-ordination and leading the Wholesale Billing Operations in India whilst providing the focal contact for European Billing Operations. • Ensuring best practice of process management techniques are employed by all operations• Co-ordinate secure revenue streams with sufficient revenue assurance processes • Managed a team of 15 people.• Develop supplier and customer SLA’s and manage communicate results through KPI Dashboard.• Ensure local operations in India meet internal service SLA’s, efficiency and control objectives and offer seamless processing capability.• Continuously improve operational performance (service, efficiency and control) as measured through Billing KPI’s including invoice accuracy, calls in suspense, order / tariff processing work in progress, inter-carrier reconciliation results, resources used and timeliness of bill runs.• Deliver sufficient data records for any internal or external requirements and ensure that these are transferred to relevant parties in a timely manner.• Work with relevant managers to determine business requirements and provide standardised data for reporting and accounting purposes for Finance and other interested parties.• Participate in major projects effecting operations such as standardisation programs, interfaces with other key systems and departments.• Participate in process design to specify tools and technology to build scalable processes, reducing processing volumes and improve performance.

• IOA Team Leader

  • Dec 2003 - Sep 2004

  • Supervising a team of 6 responsible for production of Wholesale Carrier Billing on a Pan European basis.• Process evaluation, setup and control with internal departments such as Sales, Commercial and Credit Control, as well as European COLT Finance offices primarily with Country Finance Directors.• Carrier invoice reconciliations, checking against cost reference data (cost of sale report).• Raising disputes and enquiries with carriers on anomalies and ensuring speedy resolution on cost and revenue.• Suspense Level monitoring, analysing and reduction to eliminate lost revenue.• Representing COLT at carrier meetings, to add confidence and comfort to carriers and other COLT Staff.• Prioritising work loads dependant on Country needs as well as Finance department requests.• Working with a virtual team across COLT for Ad-hoc Business Market requirements.

• Senior Billing Administrator Northern Region

  • Oct 2000 - Nov 2003

  • Delivering timely & accurate billing to end user customers for Belgium, Denmark, Netherlands and Sweden. • Ensuring prompt processing of all data onto relevant billing platform, management of Suspense. Co-ordinating all customer billing enquiries to deliver speedy response to customer services, Sales & Directors in respective countries.• Managing a team of 4 with daily distribution of workloads to team members.• Working on agreed SLA’s and ensuring all targeted deadlines are met.• Setting targets and monitoring accordingly.• Reporting statistics on a weekly basis to Senior Managers and Directors.• Proven training and implementation skills, demonstrated by ensuring a full knowledge of all areas of the job and then successfully training, guiding and supporting team members• Dealing with External Print shop, organising processes and ensuring timely manner of distribution and data sending.• Carrying out quality checks and ensuring high level of accuracy (min 97%).• Carrying out root cause analysis identifying errors in billing and order handling systems, giving feedback to internal suppliers: Billing, Customer Services and Sales.• Acting as first point of contact for escalation for all four countries. • Heavy customer focus through corporate contacts and repeat business. • Experience gained through customer service management, liaisons with commercial and sales teams, meetings with customer to tackle problems to gain a ‘win, win’ solution.• Excellent administration skills gained through daily data entry including figure analysis, managing suspense levels, audits, to do lists and well-organised filing with effective planning and query resolution with accuracy and integrity.• Good IT skills with knowledge of Excel, Word, Outlook and in-house systems such as Progressor and Oracle.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Corporate Development Co-ordinator

  • 1999 - 2001



Binatone

• Hong Kong
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Sales and Marketing

  • 1996 - 1999