Kunal Sharma

Engineer at Expereo
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE

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Credentials

  • How to Rock an Interview
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Building Trust
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Communication Foundations
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Creativity Bootcamp
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Effective Listening
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Master In-Demand Professional Soft Skills
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Writing in Plain English
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Building Resilience
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Critical Thinking
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Getting Things Done
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Teamwork Foundations
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Writing Recommendations
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • SASE Expert Level 1
    Cato Networks
    Jul, 2021
    - Nov, 2024

Experience

  • Expereo
    • Netherlands
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Engineer
      • Sep 2019 - Present

      • Handled customer complaints with empathy and composure. • Troubleshooting Link down, Link flapping, Latency, packet loss, slow speed issues over Links. • Coordinating with the different supplier (Local County providers) all around the globe and channel partner (Wholesale customer) with different geographical locations around the world. • Answered calls, responded to emails and spoke with clients face-to-face. • Consistently met my short and long-term targets. • Handled customer complaints with empathy and composure. • Troubleshooting Link down, Link flapping, Latency, packet loss, slow speed issues over Links. • Coordinating with the different supplier (Local County providers) all around the globe and channel partner (Wholesale customer) with different geographical locations around the world. • Answered calls, responded to emails and spoke with clients face-to-face. • Consistently met my short and long-term targets.

  • Bharti Airtel
    • India
    • Telecommunications
    • 700 & Above Employee
    • Network Operation Center Engineer
      • Jul 2018 - Sep 2019

      • Operating within the Bharti Airtel Ltd NOC in the real-time operations function, Centralize faults management. Specifically, leased line faults received from national Enterprises customers to the relevant queue for action and to ensure tickets are being managed in accordance with KPI and SLA. • Handling of trouble ticket opened for all types of affected services • Coordination with the last-mile provider for earliest restoration of reported issue Handling the escalation call from internal teams or from customers Show less

  • UST Global
    • Bengaluru Area, India
    • Senior Engineer
      • Oct 2017 - Jun 2018

      • Providing L1 level support in Chorus New Zealand project. Provide power levels and errors in between the Nodes and check if there is any LOS, LOF, AIS etc. and some other alarms. • Working as Network Integration Engineer providing support on Alcatel Lucent Microwave MUX through SAM tool (MSS1C, MSS1, MSS4, MSS8). • Checking the Protection of the Ring in audit activity. • Providing L1 level support in Chorus New Zealand project. Provide power levels and errors in between the Nodes and check if there is any LOS, LOF, AIS etc. and some other alarms. • Working as Network Integration Engineer providing support on Alcatel Lucent Microwave MUX through SAM tool (MSS1C, MSS1, MSS4, MSS8). • Checking the Protection of the Ring in audit activity.

  • QUADRANT TELEVENTURES LTD
    • Chandigarh Area, India
    • Transmission Engineer
      • Dec 2016 - Oct 2017

      • Implementation of Provisioning Plans including edition/deletion/creation of links, up gradation & down gradation (Bandwidth) of EOS links as per requirement. Traffic migration from lower capacity NE to higher capacity NE. • Ethernet link provisioning- Creation/edition of VCGs for Ethernet traffic. • Optimizing the network and making it versatile by configuring MPLS-LSPs in existing network. • Implementing MSPs and SNCPs in the network. • Alarm monitoring and escalations to concerned people/departments and taking frequent follow-ups to ensure earliest resolution of issues thereby minimizing the outage time. • Implementing DCN (DCCr & DCCm) for management/visibility of Network Elements on NMS. • Integration and commissioning of Network Elements through NMS. • Provisioning Links b/w ISP Egate port to Mux and Microwave Links. Show less

  • Tata Communications
    • Jalandhar Area, India
    • Fiber Engineer
      • Sep 2015 - Dec 2016

      • Supervision the Team for Implementation of Optical Fiber Cable laying and Trenching, Ducting, HDD, Optical Fiber Cable blowing. • Knowledge of Straight Joint in 12F, 24F, 48F and 96F. • To prevent cut on existing OFC Routes. • Supervision the Team for implementation of Optical Fiber Cable laying and Trenching, Ducting, HDD, Optical Fiber Cable blowing. • Fault Finding and rectification with in SLA. • O&M of Jalandhar, NLD OSP and ISP. • To prevent cut on existing OFC Routes. • Supervision the Team for implementation of Optical Fiber Cable laying and Trenching, Ducting, HDD, Optical Fiber Cable blowing. • Coordination with NOC team during the time of plan activity and faults. Show less

Education

  • Sant Baba Bhag Singh Institute of Engg. and Tech, Padhiana
    Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
    2010 - 2013

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