Experience

Aviation Training Center LLC - Dubai

• United Arab Emirates
• Airlines and Aviation

• Training and Operations Executive Head

  • May 2021 - Present

  Handle a variety of tasks that ensure the smooth daily operations of a business Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media Assisting with the management of daily operational activities. Performing administrative tasks, such as answering phones, scheduling trainings, etc. Managing office supplies and the maintenance of office equipment. Setting class schedules for Trainers to ensure smooth functioning. Planning for online or on-site training sessions. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Operations Representative

  • Feb 2016 - Nov 2020

  Follow company communications guidelines and procedures under minimal supervision Listening actively to customers and documenting information during calls To provide best in class Technical support to customers over Phone. Take end to end ownership of customer issues reported. Follow company communications guidelines and procedures under minimal supervision Listening actively to customers and documenting information during calls To provide best in class Technical support to customers over Phone. Take end to end ownership of customer issues reported.



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Representative Operations

  • Feb 2012 - Feb 2016

  Managed inbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Managed inbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise