Experience

D4A Cloud ERP Solutions
• Qatar
• IT Services and IT Consulting
• 1 - 100 Employee
• Founder / Technical Director

  • Dec 2019 - Present


Zoho Corporation

• Belgium
• 1 - 100 Employee

• Account Manager

  • Apr 2014 - Aug 2019

  * Directly responsible for Zoho CRM Plus sales in the UK and EMEA region. * Serve as the lead point of contact for all customer account management matters * Build and maintain strong, long-lasting client relationships * Negotiate contracts and close agreements to maximize profits * Develop trusted advisor relationships with key accounts. * Ensure the timely and successful delivery of our solutions according to customer needs and objectives. * Forecast and track key account… Show more * Directly responsible for Zoho CRM Plus sales in the UK and EMEA region. * Serve as the lead point of contact for all customer account management matters * Build and maintain strong, long-lasting client relationships * Negotiate contracts and close agreements to maximize profits * Develop trusted advisor relationships with key accounts. * Ensure the timely and successful delivery of our solutions according to customer needs and objectives. * Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). * Prepare reports on account status. * Assist with challenging client requests or issue escalations as needed. * Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. * Identify emerging markets and market shifts while being fully aware of new products and competition status

• Senior Solutions Consultant

  • Apr 2014 - Aug 2019

  * Senior Consultant for 'Zoho One' one of the largest suite of products with 40+ integrated cloud-based applications. * Senior Consultant for 'Zoho CRM Plus' - Suite with 10 Zoho products specially designed for the Mid-Market and Enterprise sector. * Providing expert advice to clients on all Zoho products that achieve their business outcomes. * Responsible for filling out RFP/RFI received from the Clients and Channel Partners. * Creating POC's based on customer requirements. *… Show more * Senior Consultant for 'Zoho One' one of the largest suite of products with 40+ integrated cloud-based applications. * Senior Consultant for 'Zoho CRM Plus' - Suite with 10 Zoho products specially designed for the Mid-Market and Enterprise sector. * Providing expert advice to clients on all Zoho products that achieve their business outcomes. * Responsible for filling out RFP/RFI received from the Clients and Channel Partners. * Creating POC's based on customer requirements. * Providing F2F product demonstration and technical consultation for Clients in the UK & EMEA region. * Expert in handling complex requirements and offer solutions via various customization options like Widget creation, custom functions etc. * Ability to analyze and offer a solution on the go. * Working closely with the Sales team and help them achieve their targets. * Reporting product related bugs to the product teams. * Analytical thinking.



CI.COM (P) Ltd

• India
• Software Development
• 1 - 100 Employee

• Asst. Manager - Business Development

  • May 2013 - Mar 2014

  *Responsible for bringing new business thru channel partners and thru direct marketing. *Responsible for hosting online Corporate Presentation & Products Demonstration for new and existing clients. *Managing existing and new accounts in USA, Canada, Caribbean, South Africa & UAE. *Providing round the clock technical assistance for clients in all the regions. *Working closely with the delivery team and helping them during client calls and project discussions. *Responsible for… Show more *Responsible for bringing new business thru channel partners and thru direct marketing. *Responsible for hosting online Corporate Presentation & Products Demonstration for new and existing clients. *Managing existing and new accounts in USA, Canada, Caribbean, South Africa & UAE. *Providing round the clock technical assistance for clients in all the regions. *Working closely with the delivery team and helping them during client calls and project discussions. *Responsible for bringing new ideas. Sage Development Partner - Sage 300 (accpac) CI.COM’s Enterprise Mobility Solutions and Product (EMSP) has more than 250 Global Customers in Food and Beverages, Retail and Wholesale Distribution, Supply Chain Service Provider, Consumer Packaged Goods (CPG), Manufacturing with Partner Network spanning from East to West across the Globe. Show less *Responsible for bringing new business thru channel partners and thru direct marketing. *Responsible for hosting online Corporate Presentation & Products Demonstration for new and existing clients. *Managing existing and new accounts in USA, Canada, Caribbean, South Africa & UAE. *Providing round the clock technical assistance for clients in all the regions. *Working closely with the delivery team and helping them during client calls and project discussions. *Responsible for… Show more *Responsible for bringing new business thru channel partners and thru direct marketing. *Responsible for hosting online Corporate Presentation & Products Demonstration for new and existing clients. *Managing existing and new accounts in USA, Canada, Caribbean, South Africa & UAE. *Providing round the clock technical assistance for clients in all the regions. *Working closely with the delivery team and helping them during client calls and project discussions. *Responsible for bringing new ideas. Sage Development Partner - Sage 300 (accpac) CI.COM’s Enterprise Mobility Solutions and Product (EMSP) has more than 250 Global Customers in Food and Beverages, Retail and Wholesale Distribution, Supply Chain Service Provider, Consumer Packaged Goods (CPG), Manufacturing with Partner Network spanning from East to West across the Globe. Show less



Photon Interactive

• Spain
• Advertising Services

• Senior Consultant - Business Development

  • Jun 2012 - May 2013

  • Build business and clientele. • Sourcing & cold calling prospects in the assigned territory and focus area. • Communicating directly with CXOs & VP-Level stakeholders and presenting marketing strategies. • Keeping good activity history and to-do task list in CRM. • Receiving RFP\RFI from the clients and scheduling Q-calls & meetings periodically. • Work closely with Pre-sales on business proposals\rate cards and help them interact with the clients. • Regular follow up… Show more • Build business and clientele. • Sourcing & cold calling prospects in the assigned territory and focus area. • Communicating directly with CXOs & VP-Level stakeholders and presenting marketing strategies. • Keeping good activity history and to-do task list in CRM. • Receiving RFP\RFI from the clients and scheduling Q-calls & meetings periodically. • Work closely with Pre-sales on business proposals\rate cards and help them interact with the clients. • Regular follow up with the clients for SOW\MSA after submitting the proposal. Show less • Build business and clientele. • Sourcing & cold calling prospects in the assigned territory and focus area. • Communicating directly with CXOs & VP-Level stakeholders and presenting marketing strategies. • Keeping good activity history and to-do task list in CRM. • Receiving RFP\RFI from the clients and scheduling Q-calls & meetings periodically. • Work closely with Pre-sales on business proposals\rate cards and help them interact with the clients. • Regular follow up… Show more • Build business and clientele. • Sourcing & cold calling prospects in the assigned territory and focus area. • Communicating directly with CXOs & VP-Level stakeholders and presenting marketing strategies. • Keeping good activity history and to-do task list in CRM. • Receiving RFP\RFI from the clients and scheduling Q-calls & meetings periodically. • Work closely with Pre-sales on business proposals\rate cards and help them interact with the clients. • Regular follow up with the clients for SOW\MSA after submitting the proposal. Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Financial Associate / Customer Service Executive

  • Jan 2011 - May 2012

  • Worked for CITI bank NA. • Addressing client queries on their bank accounts. • Helping the account holders troubleshoot their online login and mobile application related issues. • Helping clients apply new Credit cards and Mortgage loans. • Worked for CITI bank NA. • Addressing client queries on their bank accounts. • Helping the account holders troubleshoot their online login and mobile application related issues. • Helping clients apply new Credit cards and Mortgage loans.



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Sr. Customer Service Executive

  • Sep 2009 - Dec 2010

  • Worked for Intuit (Quickbooks) • Helping the users register Quickbooks by explaining ULA. • Selling add on modules. • Assisting Pro advisers & Accountants with their accounting software. • Through constant probing and by explaining about new features, based on their needs making them upgrade to the latest version. • Achieving sales targets regularly. • Worked for Intuit (Quickbooks) • Helping the users register Quickbooks by explaining ULA. • Selling add on modules. • Assisting Pro advisers & Accountants with their accounting software. • Through constant probing and by explaining about new features, based on their needs making them upgrade to the latest version. • Achieving sales targets regularly.



Quscient Technilogies

• India
• Consumer Services
• 1 - 100 Employee

• Process Associate

  • Jul 2008 - Jul 2009

  • Worked for a client is the US for an educational process. • Making cold calls. • Enquiring with the prospects about their interest in pursuing their studies. • Helping them locate schools and colleges which offers their field of interest. • Helping them fill online application forms based on their interest. • Worked for a client is the US for an educational process. • Making cold calls. • Enquiring with the prospects about their interest in pursuing their studies. • Helping them locate schools and colleges which offers their field of interest. • Helping them fill online application forms based on their interest.