Kumaresen Dhanapal

Senior Process Executive at Infosys (Malaysia) Sdn. Bhd.
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • English Native or bilingual proficiency
  • Bahasa Melayu Native or bilingual proficiency
  • Tamil Limited working proficiency

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Credentials

  • Jeff Weiner on Managing Compassionately
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Critical Thinking
    LinkedIn
  • Decision-Making Strategies
    LinkedIn
  • Fred Kofman on Accountability
    Project Management Institute
  • Sales Support Leader Readiness
    ServiceSource

Experience

  • Infosys (Malaysia) Sdn. Bhd.
    • Malaysia
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Process Executive
      • Mar 2022 - Present

      * Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests. * Support building training curriculum & Work Instructions. * Identify and communicate opportunities for continuous process improvement * Interact effectively with upstream and downstream teams * Provide subject matter expertise for complex issues. * Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests. * Support building training curriculum & Work Instructions. * Identify and communicate opportunities for continuous process improvement * Interact effectively with upstream and downstream teams * Provide subject matter expertise for complex issues.

  • ServiceSource
    • Sales Support Specialist (Quality Assurance Team)
      • Mar 2020 - Mar 2022

    • Sales Support Specialist (Global Major Account Renewal Team)
      • Oct 2016 - Mar 2020

  • Aeon Credit Service
    • Ipoh, Perak, Malaysia
    • Senior Operation Officer
      • Dec 2015 - Sep 2016

  • Shell
    • United Kingdom
    • Oil and Gas
    • 700 & Above Employee
    • HR Executive
      • Mar 2015 - Nov 2015

  • Maybank
    • Malaysia
    • Banking
    • 700 & Above Employee
    • Personal Financial Advisor
      • Mar 2013 - Feb 2015

  • Digi Telecommunications
    • Malaysia
    • Telecommunications
    • 700 & Above Employee
    • Senior Sales Specialist
      • Dec 2011 - Feb 2013

Education

  • University Malaysia Sabah
    Degree in International Finance
    2008 - 2011
  • SM A.C.S Ipoh
    2001 - 2007

Community

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